NM Koning | TU Delft Repository

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NM Koning

Conference paper (1)

Journal article (1)

2 records found

1

Increasing the loyalty effects of eCRM across the service delivery cycle

Conference paper (2009) - LPA Simons (author) , J Loon (author) , NM Koning (author) , J. Kruse (author) , Harry Bouwman (author)

Goede Service vormt basis voor klantloyaliteit.

Journal article (2007) - J. van Loon (author) , LPA Simons (author) , NM Koning (author) , J. Kruse (author)