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NM Koning
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2 records found
Goede Service vormt basis voor klantloyaliteit.
Journal article -
JJWA van Loon
,
L.P.A. Simons
,
NM Koning
,
J. Kruse
Increasing the loyalty effects of eCRM across the service delivery cycle
Conference paper -
L.P.A. Simons
,
J Loon
,
NM Koning
,
J. Kruse
,
W.A.G.A. Bouwman