JC Liekendael | TU Delft Repository

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JC Liekendael

Conference paper (1)

Journal article (1)

2 records found

1

Quality process with teeth: experience in Brussels with service quality certification

Conference paper (2006) - JC Liekendael (author) , PG Furth (author) , T.H.J. Muller (author)

Service quality certification in Brussels, Belgium : A quality process with teeth

Journal article (2006) - JC Liekendael (author) , PG Furth (author) , T.H.J. Muller (author)