Enchancing customer value through click-and-mortar e-commerce: implications for geographical market reach and customer type

Leveraging Physical and Virtual Presence in Electronic Commerce: The Role of Hybrid Approaches in the New Economy

The Dynamics of Click and Mortar E-Commerce: Opportunities and management Strategies.

The Dynamics of Click-and-Mortar Electronic Commerce: Opportunities and Management Strategies

Strategic positioning of the Web in a multi-channel market approach

Klantervaring en Internetconcepten

Strategic Positioning of the Web in a Multi Channel Market Approach

Trends in Telematics. E-commerce in Nederland: Internet als extra marktaandeel. Zoeken naar het beste van twee werelden

Implications of Hybrid E-commerce apporaoches for customer valued and geographical market reach

Klantervaring en internetconcepten

The Use of Hybrid E-Commerce by Firms: Understanding the Dynamics of Click and Mortar Business Models.

Location-aware Electronic Commerce

Case Study Methodology and Summaries

Combining Physical and Virtual Channels: Opportunities, Imperatives and Challenges.

Pillars of virtual enterprise: leveraging physical assets in the new economy.

Leveraging Physical and Virtual Presence: Strategic Guidelines