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K. Vilapakkam Nagarajan

Conference paper (2)

2 records found

1

Using SIMCTS Framework to Model Determinants of Customer Satisfaction: A Case in a ISP

Conference paper (2005) - K. Vilapakkam Nagarajan (author) , M. Dr. Chavan (author) , T.W. Tewoldeberhan (author) , P.J. Vial (author)

SIMCTS: A Simulation Based Approach to Understand and Manage Service Quality

Conference paper (2005) - K. Vilapakkam Nagarajan (author) , M. Dr. Chavan (author) , T.W. Tewoldeberhan (author) , P.J. Vial (author)