In recent years, there has been a growing interest in the potential of digitalisation to enhance dispute resolution practices in construction projects. Research highlights that the social aspect is an important element in both the successful implementation of dispute resolution methods and the adoption of digital technologies in the construction industry. Culture has the ability to influence this social dimension, shaping behaviours and practices. However, insufficient research has examined the extent to which culture influences the successful implementation of digital technologies in dispute resolution. While most of the existing literature focuses on dispute resolution and digital tools in the context of mega projects, small-scale projects constitute a vital part of the construction industry. Currently, there is a gap in knowledge on how culture influences the successful implementation of digitalisation of dispute resolution in small-scale projects.

The research question that links to this problem is formulated as follows: 'How can culture shape digital dispute resolution practices?'

This thesis discusses an extensive literature review on the concepts of culture and digital dispute resolution, and presents the results of a case study comparing perceptions about digitalised dispute resolution practices in an English and Dutch office fit-out project. Stakeholders within the projects were interviewed for this study, followed by a qualitative content analysis of the interview transcripts to identify cultural issues shaping digital dispute resolution practices. External validation of the analysis took place through an expert panel review. The findings show that culture affects the extend to which digital technologies can be used in dispute resolution and that the cultural position of a project team should be determined to ensure successful implementation of digitalisation to effectively improve dispute resolution practices.

The Hai Phong region is undergoing transformative changes through a Masterplan aimed at enhancing financial stability and improving the quality of life for the local community. A significant component of this Masterplan involves the construction of two new port terminals close to the mangroves of Do Son, a small town southeast of Hai Phong. Mangroves are beneficial in multiple facets. They act as a natural barrier, protecting coastlines from erosion, storm surges, and tsunamis. Additionally, mangroves contribute to water quality by filtering pollutants and trapping sediments, improving overall aquatic ecosystems. Furthermore, they provide crucial habitat for various species, supporting biodiversity and serving as nurseries for many marine organisms that benefit the local community. This research investigates the potential implications of the Masterplan using the following research question: What are the potential effects of the Hai Phong Masterplan on the mangrove ecosystems and the local community? Conducted by a multidisciplinary team of six students, this research involved interviews with professionals, locals, and governmental organisations, extensive literature review, and field trips. It was concluded from this research that the construction of the port terminals have far-reaching consequences. In the mangrove area in Bang La (area A), the port terminal will have a sheltering effect over the mangrove area. This will cause sedimentation to occur and thus accretion. Also, it is also expected that the water quality will degrade further due to increased anthropogenic activity in combination with the poor sewage system present. The mangrove area in Ngoc Hai (area B) is expected to have little direct changes. The local community in Do Son shows varied awareness and support for the Masterplan, with stronger support in mangrove area A. Economic benefits, such as increased tourism, drive positive attitudes. However, there is a notable lack of awareness in area B. The willingness to participate is influenced by economic incentives, and effective communication is crucial for shaping community perspectives. With regards to the further execution of the Masterplan it is recommended to incorporate effective waste management, revise reafforestation plans to meet legal obligations, and engage key environmental stakeholders. For further research, it is recommended to conduct measurements over a more extended period of time to better understand the dynamics of the area. Additionally, more detailed research is needed to substantiate assumptions.