Accessibility extends beyond physical infrastructure to include social, cultural, and institutional dimensions. This project investigates how accessibility-related communication is managed at TU Delft and how it can be improved to foster inclusion. Using exploratory meetings, interviews and a qualitative survey, the study identified fragmented responsibilities, lengthy procedures, and limited recognition of lived experiences, but also positive practices such as informal communication and stakeholder willingness to listen, improve, and act.
The project proposes an interaction method that classifies stakeholders by functional roles, as user, support, and decision, highlighting role flexibility and lower threshold for communication. Validation suggests the method is well received and valued in each stakeholder group. Implication will be dependent on a sharing inclusive mindset of TU Delft . Accessibility is thus reframed as an ongoing cultural practice achieved through communication.