This book presents state of the art theory and research on the added value of FM and CREM and explores 12 value parameters in depth, including cost, productivity, employee satisfaction, image, culture, health and safety, adaptability, risk, innovation and creativity, value of assets, sustainability and Corporate Social Responsibility. It also presents 12 interviews with practitioners about how they cope with the concept of added value and how they manage and measure adding value in daily practice. Finally the book presents a new Value Adding Management model, based on input-throughput-output-outcome and the renowned Deming cycle of Plan, Do, Check and Act, with a number of tools for each step.

A hard copy of the book and the e-book version can be ordered at Routledge and at book stores such as Amazon and Vial Source or via Apple iTunes:

https://www.routledge.com/Facilities-Management-and-Corporate-Real-Estate-Management-as-Value-Drivers/Jensen-Voordt/p/book/9781138907188

https://www.amazon.com/Facilities-Management-Corporate-Estate-Drivers-ebook/dp/B01M0OMP2O/ref=sr_1_1_twi_kin_2/167-3946285-3916760?s=books&ie=UTF8&qid=1476273064&sr=1-1

https://www.vitalsource.com/products/facilities-management-and-corporate-real-estate-per-anker-jensen-v9781317442097

During the last decades the perception and application of Facilities Management (FM) has gradually shifted from primarily steering on cost reduction towards managing of facilities as a strategic resource to add value to the organisation and its stakeholders and to contribute to its overall performance.
This book shows why and how this shift occurred and how the supply of facilities can or should be aligned to the different interests and needs of various stakeholders. It connects concepts, theoretical frameworks, research data and measurement tools from different countries and different disciplines, including Facilities Management, Corporate Real Estate Management, and Business to Business Marketing. The case studies explored different sectors such as offices, higher education, industry and health care. Much attention is being paid to value adding management, performance measurement and Key Performance Indicators covering economic issues, the needs and preferences of clients, customers and end users, shareholder value, relationship value, and sustainability.
The starting point for this international collaboration was the so-called FM Value Map that visualizes the links between input (resources), throughput (process), output (provisions) and outcomes i.e. the impact on the core business and the surroundings. The book ends up with many lessons learned, both from an academic and a practical point of view, and input for the future research agenda.
As such this book is appropriate to be used in academic research, educational settings and practical decision making.
The Added Value of FM is a result of an international collaboration between eighten authors representing the perspectives of seven nationalities. It was edited by Per Anker Jensen, professor in Facilities Management at the Technical University of Denmark, Theo van der Voordt, associate professor in Corporate Real Estate Management at the Delft University of Technology, and Christian Coenen, professor of Marketing and Services Management at the Zurich University of Applied Sciences.