Digital transformation requires employees to adapt to new systems effectively, making onboarding a critical factor for adoption success. This project aimed to design a guideline that helps onboarding leads generate tailored onboarding methods based on employee profiles, ensuring smoother transitions during enterprise system implementation.

The research followed a multi-stage process, beginning with desk research and interviews, and progressing through iterative prototyping and testing. A six-dimensional coding system was developed to align employee profiles with onboarding methods, creating a structured framework for direct comparison and matching.

The final deliverable integrates backend logic with a frontend interface, providing onboarding leads with a clear, step-by-step flow: from inputting employee traits, to generating personalized method lists, and to merging group-level results. The framework has been initiated for testing within Amgen’s digital transformation program, and it shows potential for broader application in other organizations seeking structured and adaptive onboarding strategies.

This thesis explores how food-safety compliance in hospitality kitchens can shift from a top-down requirement into a shared cultural practice. Conducted with RAI Amsterdam’s Basement Chefs, the study investigated why checks were valued but often undocumented. Immersion in daily practice revealed opportunities to enhance compliance by better fitting routines to the pace of service, distributing ownership more evenly across staff, and embedding digital tools within the natural flow of work.
To leverage these opportunities, the research proposes BaseCode: a system of tools including strategic roadmap, dashboard, staff profile cards, and the CODE framework (Cue, Own, Delegate, Empower). Together, these interventions reframe compliance from an individual responsbility into a collective identity anchored in pride and professionalism. The contribution lies in showing how problem reframing combined with behavioural design can build cultural infrastructure, turning compliance into a sustainable, team-owned practice with relevance for hospitality and other high-pressure industries.