The aviation industry is one of the sectors that has been heavily impacted by the pandemic. While the major body of literature has focused on passenger experience and behaviour, this study focuses on airport employees instead—their experiences, perceptions, and preferences following the emergence of COVID-19. More than 1000 participants from 4 major airports—Amsterdam Airport Schiphol, Singapore Changi Airport, Taipei Taoyuan Airport, and Zurich Airport—representing over 10 different occupations, have provided a variety of sentiments about the airport as an employment ecosystem in the wake of COVID-19. Quantitatively and qualitatively surveying four different airports enabled a cross-border analysis of the results to identify interesting geographic contrasts, as well as global themes, among the responses. Regional differences regarding, the feeling of preparedness, confidence in measures, and optimism are presented. A significant difference in confidence in non-pharmaceutical measures between employees from Asian and European airports is shown. Wants and needs such as better physical/IT workplace infrastructure and more flexibility regarding job scope and hours are pointed out. The results of this research provide insights for future airport employee experience research by outlining areas to study in greater detail. Furthermore, practical implications for airport stakeholders and companies arising from the challenges experienced by the workforce are laid out to provide guidance to prepare for similar circumstances in the future and navigate the aftermath of and recovery from the pandemic.

As city-level modal splits are outcomes of city functions, it is essential to understand whether and how city attributes affect modal splits to derive a modal shift toward low-emission travel modes and sustainable mobility in cities. This study elucidates this relationship between modal splits and city attributes in 46 cities worldwide, proposing a two-step data mining framework. First, using the K-Means method, we classify cities into private-vehicle-, public-transit-, and bicycle-dominant groups based on their modal splits. Second, we categorize city attributes into environmental, socio-demographic, and transportation planning factors and quantify their interlocked impacts on cities' modal splits via the decision tree method. We observe that the socio-demographic factor has the highest impact on determining the cities' modal splits. In addition, high population density and employment rate are positively associated with low-emission travel modes. High gasoline tax and low public transit and taxi fares often make people reconsider possessing private vehicles. On the other hand, extreme weather conditions (e.g., hot temperatures) can prevent bicycle usage. Our contribution expands the impact of introduced city planning and policies for modal shifts toward a real-world paradigm and we present implications of the proposed framework in developing practical modal shift strategies.

The computing paradigm where sensor and actuator technology work in tandem to track and act on events in real Euclidean space, known as ambient intelligence (AmI), is likely to become increasingly common due to the rapid maturation of computing technology. Installing AmI in the built environment creates ambient intelligent environments (AmIE), which strive to make the places we inhabit (invisibly) sensitive and responsive to our presence, needs, wants, and preferences. Given that built environments and the goings-on therein are complicated in an of them selves, implementing AmI for (increasingly) complicated tasks in (increasingly) complicated scenarios, increases the difficulty of managing the outcomes in AmIEs. Our previous research indicates that industry practitioners attribute the agency of AmI artifacts as responsible for these outcomes; especially when harm perpetuation is (one of) the outcome(s), which we codified as the Agency/Intelligence Axis [1]. Due to the nascence of AmI, research on best practices for the design-engineering of AmI is still emerging. This research seeks to add to this literature by evaluating our formerly identified Agency/Intelligence Axis in the context of AmIE through a case study of VyZee, a retail company working on transitioning their retail stores to “smart” stores. Our findings highlight that while VyZee seems largely unaware of any relationship between agency and perpetuating un-anticipated/-desired outcomes, they do implement an array of levels of AmI agency in their retail stores, and their justifications for their choices are presented in the discussion. Finally, coding the data revealed more nuance then previously documented in the Agency/Intelligence Axis, and a new Ambient Intelligent Agent Model, which suggests that AmI agents have six properties, is proposed.

Creating Spatial Computing (SComp) artifacts (including Virtual Reality, Augmented Reality, Mixed Reality, and Ambient Intelligent artifacts) is a rapidly-emerging domain in need of new design methodologies. In this paper, we examine whether and how ethics are procedurally integrated into the creations of SComp artifacts. After an introduction to terminology—including a re-framed definition of Spatial Computing—findings of interviews with Spatial Computing practitioners are shared. The interviews indicated an awareness among professionals about the inordinate vulnerability of SComp artifacts, and about the need for—and the lack thereof—processes and tests to mitigate negative effects of SComp artifacts. Results from the domain expert interviews are integrated into a proposed framework: The Framework for Ethical Spatial Computing Design Engineering. Our framework serves to support researchers and practitioners in devising new methodologies unique to Spatial Computing by highlighting considerations central to the creation of ethical artifacts. The framework integrates the findings from the in-depth interview study and builds on existing models in Design Process, Methods, and Human-Computer Interaction (HCI) Research that highlight important barriers and opportunities between research and practice. It maps the three-phases journey consisted of (1) Enablers, (2) Synthesizers, and (3) SComp Artifacts. We trust that our work sheds light on considerations necessary to the creation of ethical Spatial Computing artifacts.

Design team decision-making underpins all activities in the design process. Simultaneously, goal alignment within design teams has been shown to be essential to the success of team activities, including engineering design. However, the relationship between goal alignment and design team decision-making remains unclear. In this exploratory work, we analyze six student design teams’ decision-making strategies underlying 90 selections of design methods over the course of a human-centered design project. We simultaneously examine how well each design team’s goals are aligned in terms of their perception of shared goals and their awareness of team members’ personal goals at the midpoint and end of the design process, along with three other factors underpinning team alignment at the midpoint. We report three preliminary findings about how team goal alignment and goal awareness influence team decision-making strategy that, while lacking consistent significance, invite further research. First, we observe that a decrease in awareness of team members’ personal goals may lead student teams to use a different distribution of decision-making strategies in design than teams whose awareness stays constant or increases. Second, we find that student teams exhibiting lower overall goal alignment scores appear to more frequently use agent-driven decision-making strategies, while student teams with higher overall goal alignment scores appear to more frequently use process-driven decision-making strategies. Third, we find that while student team alignment appears to influence agent- and process-driven strategy selection, its effect on outcome-driven selection is less conclusive. While grounded in student data, these findings provide a starting place for further inquiry into of designerly behavior at the nexus of teaming and design decision-making.

Increasingly digital products and services make cybersecurity a crucial issue for designers. However, human-centered designers struggle to consider it in their work, partially a consequence of the high psychological distance between designers and cybersecurity. In this work, we build on the Design for Cybersecurity (DfC) Cards, an intervention to help designers consider cybersecurity, and examine a project-based design course to understand how and why specific DfC cards were used. Three findings result. First, designers found the intervention useful across all design phases and activities. Second, the cards helped design teams refocus their attention on the problem domain and project outcome. Third, we identify a need for support in framing and converging during user research, opportunity identification, and prototyping. We argue that the psychological distance between designers and the problem space of cybersecurity partially explains these findings, and ultimately exacerbates existing challenges in the design process. These findings suggest that design interventions must consider the psychological distance between designer and problem space, and have application in design practice across many complex problem domains.