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H. Verma

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Revisiting Inclusive Design and Access

Conference paper (2026) - Himanshu Verma, Giulia Barbareschi, Sophia Ppali, Kathrin Gerling, Maartje De Meulder, Judith Good, Jatinder Singh, Pablo Cesar, Alessandro Bozzon, More Authors
Over 1.3 billion people worldwide live with long-term disabilities, yet many still face systemic exclusion despite advances in accessibility policy and technology. New regulations such as the EU Accessibility Act demand comprehensive transitions, but compliance risks becoming a superficial “checklist” exercise rather than fostering meaningful inclusion. For the HCI community, this moment calls for rethinking our approaches to participation, technology, ethics, and policy. In this meetup, we bring together researchers, practitioners, and advocates to revisit inclusive design through four themes: rethinking inclusive methodologies, disentangling technological challenges, unpacking ethical implications, and navigating policy opportunities. Through interactive mapping activities, participants will share practices, identify collaboration opportunities, and co-develop future directions. Our goal is to build cross-disciplinary connections and create actionable approaches that move beyond compliance toward holistic inclusion, ensuring that accessibility remains central to HCI research and practice. ...
Access to cervical cancer care remains limited in sub-Saharan Africa, where women face compounded socio-cultural, gendered, and structural barriers. This qualitative study explores the lived experiences of nine women diagnosed with cervical cancer in Ethiopia and develops an empirically grounded patient journey map as a design and process artifact based on semi-structured interviews. The journey map reveals fragmented, non-linear care pathways, showing how barriers accumulate from symptom recognition through diagnosis, treatment, and post-treatment support. By visualizing breakdowns and transitions across the care path, the artifact supports problem framing, reflection, and identification of design opportunities. These disruptions intensify emotional and practical burdens, highlighting critical gaps in health literacy, information access, and continuity of care in the healthcare structure. The journey map defines a design-relevant problem space for context-sensitive digital health interventions. This work provides evidence for HCI researchers and practitioners to address accessibility barriers in cervical cancer care in low-resource settings. ...

Investigating Interactive Energy Harvesting in Battery-Free Gaming

Battery-free computer gaming offers a vision of sustainable interaction in which games run on hardware that does not require a battery, yet this approach introduces uncertainty due to frequent power failures. Rather than viewing these failures as limitations, this work examines how integrating energy harvesting with application design can encourage users to reimagine and work with such failures, thus shaping behaviour and supporting device use. We present TURNER, a state-of-the-art modular battery-free games console powered by a hand crank and solar cells, created as a research probe to study how energy harvesting mediates the relationship between power and interaction. In a mixed-methods study (N = 60), we explored the influence of energy harvesting on gameplay. Findings show significant variations in harvesting strategies, with interviews surfacing strategies for creating applications that respond to and build on the patterns of system power failure, the ergonomics of energy harvesting, and the value of embedding energy generation into play. Our work offers insights for interactive, sustainable battery-free computers. ...
Foreword postscript (2026) - Himanshu Verma, Alessandro Bozzon, Andrea Mauri, Jie Yang

Examining How Conversational Agents' Linguistic Expressions of Personality Affect User Perceptions and Decisions

Large Language Model-powered conversational agents (CAs) are increasingly capable of projecting sophisticated personalities through language, but how these projections affect users is unclear. We thus examine how CA personalities expressed linguistically affect user decisions and perceptions in the context of charitable giving. In a crowdsourced study, 360 participants interacted with one of eight CAs, each projecting a personality composed of three linguistic aspects: attitude (optimistic/pessimistic), authority (authoritative/submissive), and reasoning (emotional/rational). While the CA's composite personality did not affect participants' decisions, it did affect their perceptions and emotional responses. Particularly, participants interacting with pessimistic CAs felt lower emotional state and lower affinity towards the cause, perceived the CA as less trustworthy and less competent, and yet tended to donate more toward the charity. Perceptions of trust, competence, and situational empathy significantly predicted donation decisions. Our findings emphasize the risks CAs pose as instruments of manipulation, subtly influencing user perceptions and decisions. ...

Speculative Artifacts and Exegesis for Algorithmic Visibility

Conference paper (2026) - Mahan Mehrvarz, Dave Murray-Rust, Himanshu Verma
Algorithmic systems embedded in everyday collaboration platforms increasingly shape the way workers form impressions about each other. As they infer, evaluate, and act upon workers' traces, professional visibility becomes entangled with surveillance, recognition, and new forms of agency and reappropriation. This pictorial examines how such entanglements are materialized and negotiated when algorithmic systems and AI agents enter workplace visibility practices. We present a set of speculative artifacts situated within a shared regime of algorithmic workplace visibility, including organizational performance dashboards, predictive interfaces, Agentic AI, third-party optimization tools, and critical reactions around such socio-technical constellations. The pictorial pairs these artifacts with marginal annotations that operate as exegesis - critical, analytical, or elaborative commentary - positioning and interpreting the situated material work of design in relation to critical HCI scholarship. Our contribution lies in the insights about algorithmic visibility made possible through the indexical ties between speculative artifacts and exegetic annotation. ...

An in Situ Study to Support Process-based Learning Through Digital Making in Low Socioeconomic Schools

Conference paper (2026) - Elaine Czech, Luma Tabbaa, Xiang Li, Sophia Ppali, Yvonne Mary Cullen, Chee Siang Ang, Himanshu Verma, Alexandra Covaci
Secondary school systems often reward predictable, mark-bearing performance, making experimentation feel risky, especially in under-resourced contexts, where time, attention, and materials are tightly managed. We report on an exploratory case study of a charity-led digital arts programme delivered in two low-socioeconomic secondary schools in which immersive (i.e., Virtual Reality) and non-immersive (i.e., tablet-based) digital tools were introduced into Year 7 (400+ pupils, typically aged 11-12) curriculum. Through thematic analysis of the lesson observation notes and student surveys, we show that pupils take more creative risks, value exploration, iterate more, and increasingly learn through and with peers. We characterise shifts in classroom ecology, including shared talk, turn-taking, micro-tutorials, and practices of care and repair that help sustain learning-in-process. Finally, we analyse the breakdowns and trade-offs of deploying off-the-shelf creative technologies in low-resource school routines, and derive deployment lessons for resilient, bottom-up creative technology curricula that fit everyday classrooms. ...
Conference paper (2026) - Sophia Ppali, Mireia Yurrita, Alice Vitali, Alok Debnath, Lucie Flek, Andrea Cuadra, Sven Mayer, Michal Lahav, Himanshu Verma, More Authors
The EmpathiCH workshop series has, over three iterations, unpacked how empathy is conceptualized, measured, and used in HCI, identifying both its potential benefits and notable pitfalls. Despite these discussions, the diverse roles of empathy in research and practice remain fragmented and under-theorized. This fourth iteration seeks to consolidate perspectives by situating empathy within a sociomaterial framework. We propose exploring three dimensions-technology, social practices, and context-that shape how empathy is conceptualized and applied. The workshop will combine an interactive, discussion-centric format enabling participants to share experiences, debate perspectives, and collaboratively analyze cases across these dimensions. Outcomes will contribute to co-developing a sociomaterial taxonomy for empathy in HCI, offering conceptual clarity and practical guidance for design. Participants will engage in critical dialogue, connect with peers, and contribute directly to shaping the future of empathy-centered approaches in HCI. ...

Exploring the Potentials of Prompting for Tangible Artifacts

Conference paper (2025) - Mahan Mehrvarz, Dave Murray-Rust, Himanshu Verma
Designing meaningful tangible and embodied interactions remains challenging due to their situated nature, complex user needs, and the limited programming skills of many users as well as designers. We developed an interaction model where users and LLMs co-perform tangible actions through prompt engineering beyond deterministic logic of commercial smart systems. In this model AI systems interpret natural language descriptions of environmental context, internalize technical functionalities and spatial cues, and translate these into tangible actions. We encapsulated the interaction model within a LLM-enabled tangible artifact as a HCI provotype and conducted an initial exploratory study around it. Our preliminary findings point to opportunities in refinement and reappropriation of such systems over the use period as well as challenges in adapting deictic spatial references. ...

Insights into Visibility Practices of Remote Knowledge Workers

Remote collaboration technologies shape how workers are perceived by colleagues and managers, influencing career progression, trust, and workplace dynamics. This study examines visibility practices—also known as self-presentation or impression management—by exploring interactions through which remote workers establish and maintain visibility. Through 16 semi-structured interviews with remote knowledge workers across various roles and regions, we identify key visibility practices: participating in meetings, leaving traceable links to quality work outputs, and reappropriating miscellaneous features to become visible for others. However, these practices are deeply intertwined with negative psycho-social externalities such as internal pressures, fears, mistrust, and privacy concerns that endanger workers’ overall well-being. Our contributions include (1) empirical insights into workplace visibility and its entangled psycho-social complexities, (2) visibility ecosystem as a socio-material frame, capturing human-technology interactions in when visibility is at stake, and (3) design implications for collaboration technologies that support visibility practices while mitigating associated psycho-social externalities. ...
Multimorphic Textile-forms (MMTF) proposes a novel approach for creating seamless and sustainable textiles by simultaneously understanding both textile and form, which change over time across material, social, and ecological scales. MMTF capitalizes on textiles’ ability to be situated in multiple contexts, i.e., multi-situatedness, for enriched experiences and prolonged user-textile engagements. In this paper, we delve into this under-explored potential of textiles’ multiplicity by investigating the materials experience, particularly the performativity of an everyday MMTF artifact, AnimaTo. We designed AnimaTo to display morphing behavior when exposed to water over two sequential stages: shrinking and unfolding. Then, we deployed AnimaTo in a two-week longitudinal study, presenting it as an ordinary tea towel and encouraging users to interact as they wished, guided by its evolving shape, size, and texture. We collected in-depth accounts of materials experiences combining qualitative and quantitative methods. AnimaTo’s morphing behavior generated curiosity, suggesting creative uses beyond the kitchen context. However, deviations from AnimaTo’s initial state also caused frustration and interrupted use. We discuss the design implications of MMTF artifacts, emphasizing a critical balance between function, temporality, and materiality. This work advocates for embracing multiplicity in designing textile artifacts, generating value at use time, fostering sustained user-textile relationships, and ultimately contributing towards regenerative futures. ...

Scrutinizing Practitioners' Imaginaries in an International Airport

In organizations, the interest in automation is long-standing. However, adopting automated processes remains challenging, even in environments that appear highly standardized and technically suitable for it. Through a case study in Amsterdam Airport Schiphol, this paper investigates automation as a broader sociotechnical system influenced by a complex network of actors and contextual factors. We study practitioners' collective understandings of automation and subsequent efforts taken to implement it. Using imaginaries as a lens, we report findings from a qualitative interview study with 16 practitioners involved in airside automation projects. Our findings illustrate the organizational dynamics and complexities surrounding automation adoption, as reflected in the captured problem formulations, conceptions of the technology, envisioned human roles in autonomous operations, and perspectives on automation fit in the airside ecosystem. Ultimately, we advocate for contextual automation design, which carefully considers human roles, accounts for existing organizational politics, and avoids techno-solutionist approaches. ...
Contestability has been proposed as a key element in designing algorithmic decision-making processes that safeguard decision subjects' rights to dignity and autonomy. However, little is known about how contestability can be operationalized based on decision subjects' needs and preferences. We address this research gap by identifying decision subjects' information and procedural needs for enacting meaningful contestability. To this end, we chose an illegal holiday rental detection scenario as our case; a high-risk decision-making process in the public sector. We conducted 21 semi-structured interviews with citizens with experience renting their homes out and different levels of AI literacy. We found that decision subjects request interventions that facilitate (1) cooperation in sense-making, (2) support in contestation acts, and (3) appropriate responsibility attribution. Our results highlight the cooperative work behind contestability, and motivate future efforts to structure individual and collective action, to personalize explanations for contestability, and to open up sites of contestation in AI pipelines. ...
Conference paper (2025) - Marios Constantinides, Himanshu Verma, Shadan Sadeghian, Abdallah El Ali
The way we work is no longer hybrid—it is blended with AI co-workers, automated decisions, and virtual presence reshaping human roles, agency, and expertise. We now work through AI, with our outputs shaped by invisible algorithms. AI’s infiltration into knowledge, creative, and service work is not just about automation, but concerns redistribution of agency, creativity, and control. How do we deal with physical and distributed AI-mediated workspaces? What happens when algorithms co-author reports, and draft our creative work? In this provocation, we argue that hybrid work is obsolete. Blended work is the future, not just in physical and virtual spaces but in how human effort and AI output become inseparable. We argue this shift demands urgent attention to AI-mediated work practices, work-life boundaries, physical-digital interactions, and AI transparency and accountability. The question is not whether we accept it, but whether we actively shape it before it shapes us. ...

The Effects of Emotional Language and Visuals in Agent Conversations on Decision-Making

The growing sophistication of Large Language Models allows conversational agents (CAs) to engage users in increasingly personalized and targeted conversations. While users may vary in their receptiveness to CA persuasion, stylistic elements and agent personalities can be adjusted on the fly. Combined with image generation models that create context-specific realistic visuals, CAs have the potential to influence user behavior and decision making. We investigate the effects of linguistic and visual elements used by CAs on user perception and decision making in a charitable donation context with an online experiment (n=344). We find that while CA attitude influenced trust, it did not affect donation behavior. Visual primes played no role in shaping trust, though their absence resulted in higher donations and situational empathy. Perceptions of competence and situational empathy were potential predictors of donation amounts. We discuss the complex interplay of user and CA characteristics and the fine line between benign behavior signaling and manipulation. ...

Understanding the Effect of Decision-Makers' Configuration on Decision-Subjects' Fairness Perceptions

Human intervention is claimed to safeguard decision-subjects’ rights in algorithmic decision-making and contribute to their fairness perceptions. However, how decision-subjects perceive hybrid decision-maker configurations (i.e., combining humans and algorithms) is unclear. We address this gap through a mixed-methods study in an algorithmic policy enforcement context. Through qualitative interviews (Study 1; N1 = 21), we identify three characteristics (i.e., decision-maker’s profile, model type, input data provenance) that affect how decision-subjects perceive decision-makers’ ability, benevolence, and integrity (ABI). Through a quantitative study (Study 2; N2 = 223), we then systematically evaluate the individual and combined effects of these characteristics on decision-subjects’ perceptions towards decision-makers, and fairness perceptions. We found that only decision-maker’s profile contributes to perceived ability, benevolence, and integrity. Interestingly, the effect of decision-maker’s profile on fairness perceptions was mediated by perceived ability and integrity. Our findings have design implications for ensuring effective human intervention as a protection against harmful algorithmic decisions. ...

Where Do Existing DesignGuidelines Fall Short?

Conference paper (2025) - Ludovica Piro, Himanshu Verma, Maristella Matera
Conversational interaction is becoming ubiquitous, offering new opportunities to make digital content more accessible and inclusive. While numerous guidelines exist in the literature to inform the design of conversational interfaces, these typically focus on "standalone"voice agents or chatbots. In this survey, we explore guidelines for conversational web browsing, a paradigm in which the conversational interface acts as a middleman between users and web pages. We survey the literature on conversational interaction and web accessibility to map design guidelines for accessible and inclusive voice interaction with web content. ...
Large Language Models (LLMs) are expected to significantly impact various socio-technical systems, offering transformative possibilities for improved interaction between humans and technology. However, their integration poses complex challenges due to the intricate interplay between societal structures, human behaviour, and technological innovation. This research explores these multifaceted challenges, emphasising the need for a human-centered approach in integrating LLMs to ensure that technological advancements are aligned with ethical standards and societal needs. Utilizing a structured methodology comprising a workshop, literature analysis, and expert collaborations, the study uses a multi-dimensional human-centered AI framework to guide the responsible integration of LLMs. Key insights include the importance of inclusive data, considering unintended consequences, maintaining privacy, and respecting intellectual property rights. The paper identifies and advocates for principles like human-in-the-loop, continuous longitudinal studies, proactive awareness campaigns, and regular audits to develop LLMs that are ethically sound, adaptable, and effectively integrated into various socio-technical systems, thus addressing user needs and broader societal impacts. The paper also underlines the importance of collaboration among academia, industry, and policymakers to develop LLMs that are ethically aligned, socially beneficial, and adaptable to future societal needs. The findings offer valuable insights into the strategic integration of LLMs, advocating for a broader research perspective beyond industrial motivations to fully understand and leverage LLMs in socio-technical landscapes. ...

Empathy As An Enabler Towards Inclusive Policy-Making

Journal article (2024) - Andrea Mauri, Yen-Chia Hsu, Himanshu Verma, Andrea Tocchetti, Marco Brambilla, Alessandro Bozzon
Digitally-supported participatory methods are often used in policy-making to develop inclusive policies by collecting and integrating citizen's opinions. However, these methods fail to capture the complexity and nuances in citizen's needs, i.e., citizens are generally unaware of other's needs, perspectives, and experiences. Consequently, policies developed with this underlying gap tend to overlook the alignment of multistakeholder perspectives, and design policies based on the optimization of high-level demographic features. In our contribution, we propose a method to enable citizens understand other's perspectives and calibrate their positions. First, we collected requirements and design principles to develop our approach by involving stakeholders and experts in policymaking in a series of workshops. Then, we conducted a crowdsourcing study with 420 participants to compare the effect of different text and images, on people's initial and final motivations and their willingness to change opinions. We observed that both influence participant's opinion change, however, the effect is more pronounced for textual modality. Finally, we discuss overarching implications of designing with empathy to mediate alignment of citizen's perspectives. ...

Examining Practitioner Perspectives from an International Airport

Sustained adoption of automation is a problem for organizations, despite the promised benefits of automation and the propensity for organizations to expect it to transform their workplaces. To address this problem, previous work in HCI has mostly considered the perspectives and experiences of users interacting with automation technologies and has not considered the broader organizational context consisting of different stakeholders with varying needs and expectations around automation. Taking Amsterdam Airport Schiphol as a case study, we examine the challenges faced by practitioners responsible for integrating automation projects in its airside ecosystem, in an interview study conducted with 8 participants. Our findings reveal three challenges to the adoption of automation within the organization - the lack of consensus among different stakeholders, the need to adapt the technology to the specific context, and the undefined procedures required to maintain automation after implementation, that should be further addressed by the HCI community. ...