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L. Corti

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A Human-Centered Perspective on Technological Challenges and Opportunities

Journal article (2025) - Andrea Tocchetti, Lorenzo Corti, Agathe Balayn, Mireia Yurrita, Philip Lippmann, Marco Brambilla, Jie Yang
Despite the impressive performance of Artificial Intelligence (AI) systems, their robustness remains elusive and constitutes a key issue that impedes large-scale adoption. Besides, robustness is interpreted differently across domains and contexts of AI. In this work, we systematically survey recent progress to provide a reconciled terminology of concepts around AI robustness. We introduce three taxonomies to organize and describe the literature both from a fundamental and applied point of view: (1) methods and approaches that address robustness in different phases of the machine learning pipeline; (2) methods improving robustness in specific model architectures, tasks, and systems; and in addition, (3) methodologies and insights around evaluating the robustness of AI systems, particularly the tradeoffs with other trustworthiness properties. Finally, we identify and discuss research gaps and opportunities and give an outlook on the field. We highlight the central role of humans in evaluating and enhancing AI robustness, considering the necessary knowledge they can provide, and discuss the need for better understanding practices and developing supportive tools in the future. ...

Understanding the Evolution of Explainability Needs of Clinicians in Pulmonary Medicine

Conference paper (2024) - Lorenzo Corti, Rembrandt Oltmans, Jiwon Jung, Agathe Balayn, Marlies Wijsenbeek, Jie Yang
Clinicians increasingly pay attention to Artificial Intelligence (AI) to improve the quality and timeliness of their services. There are converging opinions on the need for Explainable AI (XAI) in healthcare. However, prior work considers explanations as stationary entities with no account for the temporal dynamics of patient care. In this work, we involve 16 Idiopathic Pulmonary Fibrosis (IPF) clinicians from a European university medical centre and investigate their evolving uses and purposes for explainability throughout patient care. By applying a patient journey map for IPF, we elucidate clinicians' informational needs, how human agency and patient-specific conditions can influence the interaction with XAI systems, and the content, delivery, and relevance of explanations over time. We discuss implications for integrating XAI in clinical contexts and more broadly how explainability is defined and evaluated. Furthermore, we reflect on the role of medical education in addressing epistemic challenges related to AI literacy. ...
Journal article (2022) - Andrea Tocchetti, Lorenzo Corti, Marco Brambilla, Irene Celino
The spread of AI and black-box machine learning models made it necessary to explain their behavior. Consequently, the research field of Explainable AI was born. The main objective of an Explainable AI system is to be understood by a human as the final beneficiary of the model. In our research, we frame the explainability problem from the crowds point of view and engage both users and AI researchers through a gamified crowdsourcing framework. We research whether it's possible to improve the crowds understanding of black-box models and the quality of the crowdsourced content by engaging users in a set of gamified activities through a gamified crowdsourcing framework named EXP-Crowd. While users engage in such activities, AI researchers organize and share AI- and explainability-related knowledge to educate users. We present the preliminary design of a game with a purpose (G.W.A.P.) to collect features describing real-world entities which can be used for explainability purposes. Future works will concretise and improve the current design of the framework to cover specific explainability-related needs. ...

An Empathy-Based Tool for Decision-Making

Conference paper (2022) - Andrea Mauri, Andrea Tocchetti, Lorenzo Corti, Yen Chia Hsu, Himanshu Verma, Marco Brambilla
Traditional approaches to data-informed policymaking are often tailored to specific contexts and lack strong citizen involvement and collaboration, which are required to design sustainable policies. We argue the importance of empathy-based methods in the policymaking domain given the successes in diverse settings, such as healthcare and education. In this paper, we introduce COCTEAU (Co-Creating The European Union), a novel framework built on the combination of empathy and gamification to create a tool aimed at strengthening interactions between citizens and policy-makers. We describe our design process and our concrete implementation, which has already undergone preliminary assessments with different stakeholders. Moreover, we briefly report pilot results from the assessment. Finally, we describe the structure and goals of our demonstration regarding the newfound formats and organizational aspects of academic conferences. ...
Explaining the behaviour of Artificial Intelligence models has become a necessity. Their opaqueness and fragility are not tolerable in high-stakes domains especially. Although considerable progress is being made in the field of Explainable Artificial Intelligence, scholars have demonstrated limits and flaws of existing approaches: explanations requiring further interpretation, non-standardised explanatory format, and overall fragility. In light of this fragmentation, we turn to the field of philosophy of science to understand what constitutes a good explanation, that is, a generalisation that covers both the actual outcome and, possibly multiple, counterfactual outcomes. Inspired by this, we propose CHIME: a human-in-the-loop, post-hoc approach focused on creating such explanations by establishing the causal features in the input. We first elicit people's cognitive abilities to understand what parts of the input the model might be attending to. Then, through Causal Discovery we uncover the underlying causal graph relating the different concepts. Finally, with such a structure, we compute the causal effects different concepts have towards a model's outcome. We evaluate the Fidelity, Coherence, and Accuracy of the explanations obtained with CHIME with respect to two state-of-the-art Computer Vision models trained on real-world image data sets. We found evidence that the explanations reflect the causal concepts tied to a model's prediction, both in terms of causal strength and accuracy. ...
Book chapter (2022) - Andrea Tocchetti, Lorenzo Corti, Marco Brambilla, Diletta Di Marco
Conference paper (2021) - Diletta Di Marco, Andrea Tocchetti, Lorenzo Corti, Marco Brambilla
In recent years, new methods to engage citizens in deliberative processes of governments and institutions have been studied. Such methodologies have become a necessity to assure the efficacy and sustainability of policies. Several tools and solutions have been proposed while trying to achieve such a goal. The dual problem to citizen engagement is how to provide policymakers with useful and actionable insights and data stemming from those processes. The following paper has the aim to share with the audience of the Data for Policy Conference 2021 an innovative tool based on the concept of participatory policymaking with the scope of collecting feedback and comments to enhance the consistency and the usefulness of the tool. We propose research featuring a method and implementation of a crowdsourcing and co-creation technique that can provide value to both citizens and policymakers engaged in the policy-making process. Thanks to our methodology, policymakers can design challenges for citizens to take part, cooperate and provide their input to policymakers. We also propose a web-based tool that allows citizens to participate and produce content to support the policymaking processes through a gamified interface that focuses on emotional and vision-oriented content. ...
Conference paper (2021) - Marco Di Giovanni, Lorenzo Corti, Silvio Pavanetto, Francesco Pierri, Andrea Tocchetti, Marco Brambilla
One year after the outbreak of the SARS-CoV-2, several vaccines have been successfully developed to prevent its spreading, and vaccine roll-out campaigns are taking place worldwide. However, an increasing number of individuals is still hesitant towards getting vaccinated, and this poses a serious threat to reaching herd immunity.We collect and analyze Italian online conversations about COVID-19 vaccines on Twitter. We define a hashtag-based semi-automatic approach to label large volumes of tweets as supporters or skeptical about the vaccine. We investigate the geographical, temporal and lexical distribution of data, and we train an accurate binary classifier that predicts the stance of tweets towards vaccines, i.e., it applies a "Pro-vax" or "No-vax" label. This classification approach can be used, in parallel with other affirmed techniques, to promptly detect and prevent the spread of negative and misleading messages about vaccines, ensuring higher rates of vaccine uptake. ...
Conference paper (2021) - Andrea Tocchetti, Lorenzo Corti, Marco Brambilla, Diletta Di Marco
In recent years, new methods to engage citizens in deliberative processes of governments and institutions have been studied. Such methodologies have become a necessity to assure the efficacy and longevity of policies. Several tools and solutions have been proposed while trying to achieve such a goal. The dual problem to citizen engagement is how to provide policy-makers with useful and actionable insights stemming from those processes. In this paper, we propose a research featuring a method and implementation of a crowdsourcing and co-creation technique that can provide value to both citizens and policy-makers engaged in the policy-making process. Thanks to our methodology, policy-makers can design challenges for citizens to partake, cooperate and provide their input. We also propose a web-based tool that allow citizens to participate and produce content to support the policy-making processes through a gamified interface that focuses on emotional and vision-oriented content. ...
Book (2021) - Francesco Pierri, Andrea Tocchetti, Lorenzo Corti, Marco Di Giovanni, Silvio Pavanetto, Marco Brambilla, Stefano Ceri
We present VaccinItaly, a project which monitors Italian online conversations around vaccines, on Twitter and Facebook. We describe the ongoing data collection, which follows the SARS-CoV-2 vaccination campaign roll-out in Italy and we provide public access to the data collected. We show results from a preliminary analysis of the spread of low- and highcredibility news shared alongside vaccine-related conversations on both social media platforms. We also investigate the content of most popular YouTube videos and encounter several cases of harmful and misleading content about vaccines. Finally, we geolocate Twitter users who discuss vaccines and correlate their activity with open data statistics on vaccine uptake. We make up-to-date results available to the public through an interactive online dashboard associated with the project. The goal of our project is to gain further understanding of the interplay between the public discourse on online social media and the dynamics of vaccine uptake in the real world. ...