Van der Lugt, R. (author), Postma, C.E. (author), Stappers, P.J. (author) In conceptualising services, the design team has to consider a complex set of related factors, including user experience, situation, infrastructure and person-to-person interactions. For this they need a shared language that crosses disciplinary boundaries and and avoids jargon. In the film industry, storyboards have performed this function of...
journal article 2012