Wilke, H. (author), Badke-Schaub, P.G. (author), Thoring, K.C. (author) This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the...
journal article 2020