Blockchain in Service Management and Service Research

Developing a Research Agenda and Managerial Implications

Journal article (2021)

Authors

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Z. Roosenboom-Kwee Economics of Technology and Innovation - TPM
Marion Büttgen University of Hohenheim
Julia Dicenta University of Hohenheim
Kai Spohrer University of Mannheim
Viswanath Venkatesh Virginia Tech
Rajalakshmi Raman Virginia Tech
Hartmut Hoehle University of Mannheim
Arne De Keyser EDHEC Business School
Research Group
Economics of Technology and Innovation (TPM) (TU Delft)
Copyright: © 2021 O.K. Rikken, M.F.W.H.A. Janssen, Z. Roosenboom-Kwee, Marion Büttgen, Julia Dicenta, Kai Spohrer, Viswanath Venkatesh, Rajalakshmi Raman, Hartmut Hoehle, Arne De Keyser, More Authors
DOI: https://doi.org/10.15358/2511-8676-2021-2-71
Blockchain Security Trust Privacy Smart contracts Governance Transparency Technology adoption Value creation Disintermediation Distributed ledger Flash loans Service ecosystems Universal wallets
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Published Date

2021

Language

English

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Faculty

Technology, Policy and Management

Department

Values Technology and Innovation

Research Group

Economics of Technology and Innovation

Abstract

As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.