Blockchain in Service Management and Service Research
Developing a Research Agenda and Managerial Implications
O.K. Rikken (TU Delft - Technology, Policy and Management)
M.F.W.H.A. Janssen (TU Delft - Technology, Policy and Management)
Z. Roosenboom-Kwee (TU Delft - Technology, Policy and Management)
Marion Büttgen (University of Hohenheim)
Julia Dicenta (University of Hohenheim)
Kai Spohrer (University of Mannheim)
Viswanath Venkatesh (Virginia Tech)
Rajalakshmi Raman (Virginia Tech)
Hartmut Hoehle (University of Mannheim)
Arne De Keyser (EDHEC Business School)
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Abstract
As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and engineering, while the area of service management has largely neglected this topic. Therefore, we invited a group of renowned scholars from different academic fields to share their views on emerging topics regarding blockchain in service management and service research. Their individual commentaries and conceptual contributions refer to different theoretical and domain perspectives, including managerial implications for service companies as well as forward-looking suggestions for further research.