How to empower organisations to improve their effectiveness of innovation implementation
A.M. Schermer (TU Delft - Industrial Design Engineering)
F.E.H.M. Smulders – Coach (TU Delft - Delft Centre for Entrepreneurship)
R.J.H.G. van Heur – Mentor (TU Delft - Human Factors)
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Abstract
Innovation implementation is known to pose significant challenges, as evidenced by high failure rates that can range from 20% to 90%. This issue became particularly apparent during my internship, where I witnessed firsthand the complexities involved. Implementation involves activities that aim to equip organisational members with the necessary skills, consistency, and commitment to effectively use a new innovation that is designed to address specific problems. This raises the question: Is the failure attributed to the innovation itself or the activities associated with its implementation?
The purpose of this thesis is to investigate how organisations can improve the effectiveness of innovation implementation. To achieve this, a combination of qualitative research and literature review are conducted, diving into the field of implementation science. Insights from practitioners regarding implementation processes are combined with relevant literature to identify the important causes of implementation failure.
Following the Design Science Research methodology, two artefacts were developed. The first artefact focuses on refining a widely used framework among practitioners, aiming to enhance its effectiveness. The second artefact addresses the evidence-practice gap, which highlights the disconnect between theoretical knowledge and practical application. This artefact synthesises the findings of the study to improve implementation practices.
Ultimately, the goal of this thesis is to enhance innovation implementation by providing practitioners with two artefacts that integrate comprehensive insights from both research and practice. These contributions are intended to support organisations in overcoming the challenges associated with innovation implementation and achieving greater success.