Library
home (Home) TU Delft Repository login Login

Trustworthy Embodied Conversational Agents for Healthcare

A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Conference Paper (2023)
Author(s)

Maria Luce Lupetti (TU Delft - Industrial Design Engineering)

Emma Hagens (TU Delft - Industrial Design Engineering)

Willem Van Der Maden (TU Delft - Industrial Design Engineering)

Régine Steegers-Theunissen (Erasmus MC)

Melek Rousian (Erasmus MC)

Research Group
Form and Experience
DOI related publication
https://doi.org/10.1145/3571884.3597128 Final published version
More Info
expand_more
Publication Year
2023
Language
English
Research Group
Form and Experience
Article number
25
Pages (from-to)
1-14
ISBN (print)
979-8-4007-0014-9
Event
5th International Conference on Conversational User Interfaces, CUI 2023 (2023-07-19 - 2023-07-21), Eindhoven, Netherlands
Downloads counter
389
Collections
Institutional Repository
Reuse Rights

Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.

Abstract

This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.