Key Considerations for the Automation of Physical Work in Organizations
the Effect of Stakeholders
Garoa Gomez-Beldarrain (TU Delft - Industrial Design Engineering)
Himanshu Verma (TU Delft - Industrial Design Engineering)
Euiyoung Kim (TU Delft - Industrial Design Engineering)
Alessandro Bozzon (TU Delft - Industrial Design Engineering)
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Abstract
In organizations, the adoption of automation is a crucial yet understudied phenomenon that surrounds the provision of successful human-automation teamwork in physical work settings. Automation adoption is an entangled process, where the social and technical aspects of organizations mutually shape each other. In this paper, we specifically focus on the stakeholders that affect automation adoption, to expose how their dynamics and practices to conceptualize, develop, and deploy automation could influence the facilitation of successful human-automation teams. First, we present our research in a specific organization, Amsterdam Airport Schiphol. Second, based on our insights, we discuss the key role of practitioners, technology suppliers, workers, and ecosystem actors regarding automation adoption; we illustrate their perspectives and development pathways, to point at key aspects that could influence the design of successful human-automation teams. Finally, we derive takeaways concerning the design of human-automation teams, that aim to inform future HCI research.
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