Reframing digital citizenship: creating a common understanding of what it means to live on- and offline at the same time

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Abstract

In the future, the digital environment is increasingly determining how we are living together. Both young and old are being challenged in preparing themselves for a world they do not know yet. Children are growing up in a faster changing world than their parents, increasing the tension between parents and children in how they perceive the world around them. Therefore, this project focuses on the generation differences between parents and children in perceiving the digitising world. This report describes the research on digital citizenship in the current and future context and describes the concept design process derived from it. The project takes a holistic approach, using the ViP method, and is done in collaboration with the design lab of the public library in Amsterdam. The two main questions in this project are: How do parents and children relate to the digitising world? And how can they be invited in creating a common understanding of what it means to be a (digital) citizen? The research phase of the project consisted mainly of interviews with parents and children and interviews with experts, getting to know the different points of view. Literature and desk research complemented the research. The concept presented in this project is Bubbel Babbel. Bubbel Babbel is a conversation box that allows parents and children to discover their digitising world together. The box invites parents and children to step out of their bubble and lets them experience the online world through the eyes of the offline world, and vice versa. The concept fits well with the future role of libraries, which become more focused on digital transformations. Therefore, Bubbel Babbel could serve as the first tool that builds a bridge between the physical world and the digital world, letting people wonder “how do we actually see the world?”.