Inventory and rating of performance indicators and organisational features in metropolitan public transport
A worldwide Delphi survey
Fabio Hirschhorn (TU Delft - Organisation & Governance)
Wijnand Veeneman (TU Delft - Organisation & Governance)
D. Van de Velde (TU Delft - Organisation & Governance)
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Abstract
This paper contributes to the discussion on the ways organisational form of public transport systems may influence its performance. A worldwide Delphi survey with experts in the field is presented. After a three-stage iterative process interspersing questionnaires and controlled feedback the survey produces authoritative inventories and ratings of performance indicators and organisational features in public transport. In relation to performance indicators, system-wide metrics such as user satisfaction, cost-recovery, and modal split are selected as preferred measures for a strategic assessment of public transport. Concerning features of organisational form driving performance outcomes, integration emerged as the central dimension: policy integration between public transport and other sectors, single integrated planning authority, as well as ticket and fare integration were highly rated by Delphi experts.