Defining Dashboards

The degree to which guidelines for designing different dashboard types in a business context are applicable in a non-business context

Master thesis (2021)

Authors

M.M. Keulen Technology, Policy and Management

Contributors

J.A. Annema Transport and Logistics - TPM (mentor)
R. Matheus (mentor)
Faculty
Technology, Policy and Management, Technology, Policy and Management
Copyright: © 2021 Martine Keulen
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Published Date

29-06-2021

Language

English

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Faculty

Technology, Policy and Management

Abstract

This thesis presents the research on developing a suitable dashboard for Project ENHANCE following the design guidelines from Few and Eckerson, and the recommendations that follow from this process for dashboard design in a non-business context. Two mock-up dashboards were developed in Python, using the Dash library. this case study shows that the guidelines from Few and Eckerson for designing different dashboard types could only be partly applied to the non-business context of Project ENHANCE. This is due to the fact that Project ENHANCE largely aims for a different purpose of their dashboard than recognized by Few and Eckerson, as was discovered during the user requirements interviews. Furthermore, Few and Eckerson make no distinction between dashboards for internal audiences or external audiences, whereas comments in the evaluation survey demonstrated that this distinction can greatly influence dashboard design.A new type of dashboard is proposed based on the conducted research: the Communication & Learning dashboard.