Exploring user comfort in automated driving

A qualitative study with younger and older users using the Wizard-Of-Oz method

Conference paper (2023)

Authors

Chen Peng University of Leeds
İbrahim Öztürk University of Leeds
S. Nordhoff Transport and Planning - CEG
Ruth Madigan University of Leeds
S. Hoogendoorn-Lanser Corporate Innovations
Marjan Hagenzieker Transport and Planning - CEG
Natasha Merat University of Leeds
Research Group
Transport and Planning (CEG) (TU Delft)
Copyright: © 2023 Chen Peng, İbrahim Öztürk, S. Nordhoff, Ruth Madigan, S. Hoogendoorn-Lanser, Marjan Hagenzieker, Natasha Merat
DOI
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https://doi.org/10.1145/3581961.3609853
Elderly Automated vehicles User comfort Qualitative study User-centric design Wizard-of-Oz
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Published Date

2023

Language

English

Reuse Rights

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Faculty

Civil Engineering & Geosciences

Department

Transport and Planning

Research Group

Transport and Planning

Abstract

As the introduction of automated vehicles (AVs) into road traffic accelerates, establishing user acceptance is increasingly crucial. User comfort, largely influenced by the AVs' driving styles, is one of the essential factors influencing acceptance. This video submission provides a methodological overview of a qualitative interview study, which used a Wizard-of-Oz method to investigate participants' comfort levels during automated driving on real roads. By understanding the specific comfort experiences of both older and younger users, we can inform the design process for AVs, thereby enhancing user experience and facilitating broader acceptance of technology across a more diverse and inclusive demographic spectrum.