Shared automated vehicles (SAVs) have the potential to transform travel by enabling users to engage in non-driving-related tasks (NDRTs), enhancing productivity and travel satisfaction. To explore this potential, we conducted a field experiment using a Wizard-of-Oz simulator-on-wheels replicating SAV services in urban areas. The study examined how engagement in work and leisure NDRTs influenced attitudes, preferences, and associated values of travel time (VoTTs) for SAVs versus conventional transport modes (public transport (PT), cars, and bicycles). A total of 104 participants completed two test rides while engaging in work and leisure activities, with engagement levels captured via video recordings. Results showed that travel costs for SAVs were perceived as less negative than those of PT and cars, and that participants preferring work over leisure in SAVs developed a more positive perception of travel time in them post-test. In contrast, full concentration on NDRTs during test rides increased the disutility of travel time of the car alternative. Pre-test results indicated that SAVs had the highest VoTTs compared to cars and PT. However, after the rides, VoTTs for SAVs decreased when used for work-related activities, underscoring their advantage for productivity-focused travel. For cars, the ability to fully concentrate on NDRTs increased VoTTs, reflecting heightened expectations of comfort and productivity. These findings highlight SAVs’ potential to enhance travel productivity, but also show how experience with NDRTs reshapes conventional modes perceptions. Finally, the experiment demonstrated the relevance of the Wizard-of-Oz approach for simulating realistic SAV experiences, with 74% of participants believing the setup was genuine.

Understanding older adults' overall expectations about automated vehicles (AVs) is crucial for inclusive designs. The work-in-progress presents an exploratory study based on semi-structured interviews with 27 older adults in the Netherlands. A thematic analysis revealed an open-minded attitude towards AVs, optimism for improved safety, and pragmatic concerns about reliability. Participants expected AVs to be "well-behaved", delivering safe, predictable, and socially considerate driving styles. Participants also showed a desire for AVs to be communicative, providing feedback to reduce uncertainties. The findings provide implications for inclusive AV designs.

Physical distancing has been an important asset in limiting the SARS-CoV-2 virus spread during the COVID-19 pandemic. This study aims to assess compliance with physical distancing and to evaluate the combination of observed and self-reported data used. This research shows that it is difficult to operationalize new rules, that context affects compliance, that there needs to be a need for compliance, and that rules require upkeep. From a methodological point of view, this study found that the combined methods provide a comprehensive picture of compliance behaviour, that it is challenging but essential to mitigate response fatigue in long-term monitoring studies, and that it would be interesting in future research to learn how actual behaviour is influenced by personal narratives.

Longitudinal travel surveys are needed to capture individual travel behaviour changes. Only two longitudinal tavel surveys of national relevance are currently in operation, the German Mobility Panel (MOP) since 1994 and the Netherlands Mobility Panel (MPN) since 2013. This paper provides an overview of both panels' differences and similarities in design and data collection. Furthermore, representativeness, diary fatigue and non-random attrition are assessed in both panels to show the challenges panel surveys have to deal with. Overall, this paper shows important aspects of a panel survey that should be considered when designing a new longitudinal travel survey.

As digitalisation is making its way into public transport (PT) services, policy approaches to ensure that such services remain inclusive are at best fragmented, at worst inexistant. This study pieces together existing initiatives and lessons learnt in the transport sector itself, and takes inspiration from other fields with a more mature understanding of digitalisation. We interviewed twenty-two experts working either in the PT sector or in other sectors such as healthcare and public administration to present an overview of possible measures to foster inclusion in PT in the digital era. We used both triangulation and a two-step respondent validation process to improve results’ trustworthiness. We conclude that there is no one-size-fits-all, but a series of complementary strategies to address digital inequality. A focus on an inclusive design from the start, courses, showing the added value of digital tools, specialist products and non-digital alternatives are building blocks to foster a more inclusive PT system in the era of digitalisation. The role of the public transport staff ought not to be underestimated in digital transformations. Importantly, securing the issue of unequal access to public transport due to digitalisation at a decision-making level is essential. Nevertheless, there is only so much that the transport sector can do. Tackling more systemic issues that often underlie digital barriers like poverty and low literacy is crucially relevant. While the present study was conducted in the Netherlands, the presented measures can be applied in other countries by stakeholders working on inclusive digital transformations in (public) transport services.

Understanding user's perception of service variability is essential to discern their overall perception of any type of (transport) service. We study the perception of waiting time variability for ride-hailing services. We carried out a stated preference survey in August 2021, yielding 936 valid responses. The respondents were faced with static pre-trip information on the expected waiting time, followed by the actually experienced waiting time for their selected alternative. We analyse this data by means of an instance-based learning (IBL) approach to evaluate how individuals respond to service performance variation and how this impacts their future decisions. Different novel specifications of memory fading, captured by the IBL approach, are tested to uncover which describes the user behaviour best. Additionally, existing and new specification of inertia (habit) are tested. Our model outcomes reveal that the perception of unexpected waiting time is within the expected range of 2–3 times the value-of-time. Travellers seem to place a higher reward on an early departure compared to a penalty for a late departure of equal magnitude. A cancelled service, after having made a booking, results in significant disutility for the passenger and a strong motivation to shift to a different provider. Considering memory decay, our results show that the most recent experience is by far the most relevant for the next decision, with memories fading quickly in importance. The role of inertia seems to gain importance with each additional consecutive choice for the same option, but then resetting back to zero following a shift in behaviour.

When making trips in urban environments, cyclists lose time as they stop and idle at signalized intersections. The main objective of this study was to show how augmenting the situational awareness of traffic signal controllers, using observations from moving sensor platforms, can enable prioritization of cyclists and reduce lost time within the control cycle in an effective way. We investigated the potential of using observations from connected autonomous vehicles (CAVs) as a source of new information, using a revised vehicle-actuated controller. This controller exploits CAV-generated observations of cyclists to optimize the control for cyclists. The results from a simulation study indicated that with a low CAV penetration rate, prioritizing cyclists by tracking reduced cyclist delays and stops, even with a small field of view. As the delay of car directions were not taken into account in this study, the average car delay increased considerably with an increasing number of cyclists. Future work is needed to optimize the control that balances the delays and stops of cyclists and cars.

In mobility panels, respondents may use a strategy of soft-refusal to lower their response burden, e.g. by claiming they did not leave their house even though they actually did. Soft-refusal leads to poor data quality and may complicate research, e.g. focused on people with actual low mobility. In this study we develop three methods to detect the presence of soft-refusal in mobility panels, based on respectively (observed and predicted) out-of-home activity, straightlining and speeding. For each indicator, we explore the relation with reported immobility and panel attrition. The results show that speeding and straightlining in a questionnaire is strongly related to reported immobility in a (self-reported) travel diary. Using a binary logit model, respondents who are predicted to leave their home but report no trips are identified as possible soft refusers. To reveal different patterns of soft-refusal and assess how these patterns influence the probability to drop out of the panel, a latent transition model is estimated. The results show four behavioral patterns with respect to soft-refusal ranging from a large class of reliable respondents who score positive on all three soft-refusal indicators, to a small ‘high-risk’ class of respondents who score poorly on all indicators. This ‘high-risk’ group also reports the highest immobility and has the highest attrition rate. The model also shows that respondents who do not drop out of the panel, tend to stay in the same behavioral pattern over time. The amount of soft-refusal expressed by a respondent therefore seems to be a stable behavioral trait.

As the introduction of automated vehicles (AVs) into road traffic accelerates, establishing user acceptance is increasingly crucial. User comfort, largely influenced by the AVs' driving styles, is one of the essential factors influencing acceptance. This video submission provides a methodological overview of a qualitative interview study, which used a Wizard-of-Oz method to investigate participants' comfort levels during automated driving on real roads. By understanding the specific comfort experiences of both older and younger users, we can inform the design process for AVs, thereby enhancing user experience and facilitating broader acceptance of technology across a more diverse and inclusive demographic spectrum.

Digitalisation in public transport has become pervasive over the past decade, especially in urban areas. While it benefits many, it also leaves some behind. Previous research shows that older adults, people with a lower education level, people with impairments and people with a migration background are more likely to be negatively impacted by digitalisation in transport services. In order to uncover mechanisms behind digital inequality in public transport, we interviewed 39 people belonging to these groups. They experience difficulties due to low digital skills, not using digital technologies on-the-go, not possessing the right devices and due to a complex design of technologies, among others. Many participants reap some benefits of digitalisation though. In fact, individuals can experience benefits on one aspect and difficulties on another. Nevertheless, experiencing difficulties with digitalisation does not necessarily equal to exclusion from public transport thanks to coping strategies like support from one's social network. Still, many coping strategies come with pitfalls such as hidden work and costs. Digital technologies facilitate a self-service approach that paradoxically makes some people more dependent on others. This study can support practitioners and researchers in developing a better understanding of the (sometimes insidious) consequences of technological innovations on individuals.

On-demand mobility services (FLEX) are often proposed as a solution for the first/last mile problem. We study the potential of using FLEX to improve train station access by means of a three-step sequential stated preference survey. We compare FLEX with the bicycle, car and public transport for accessing two alternative train stations. We estimate a joint access mode and train station choice model. Estimating a latent class choice model with different nesting structures, we uncover four distinct segments in the population. Two segments (∼50%) with a lower Willingness-to-Pay seem to be more likely to take-up FLEX. Ex-urban car drivers seem to be the most likely segment to adopt FLEX, showing great, since members of this segment are currently frequent users of the private car. Our case study also shows that while FLEX competes primarily with public transport when accessing local stations, it competes primarily with car for reaching distant stations.

On-demand mobility services are promising to revolutionise urban travel, but preliminary studies are showing they may actually increase total vehicle miles travelled, worsening road congestion in cities. In this study, we assess the demand for on-demand mobility services in urban areas, using a stated preference survey, to understand the potential impact of introducing on-demand services on the current modal split. The survey was carried out in the Netherlands and offered respondents a choice between bike, car, public transport and on-demand services. 1,063 valid responses are analysed with a multinomial logit and a latent class choice model. By means of the latter, we uncover four distinctive groups of travellers based on the observed choice behaviour. The majority of the sample, the Sharing-ready cyclists (55%), are avid cyclists and do not see on-demand mobility as an alternative for making urban trips. Two classes, Tech-ready individuals (27%) and Flex-ready individuals (9%) would potentially use on-demand services: the former is fairly time-sensitive and would thus use on-demand service if they were sufficiently fast. The latter is highly cost-sensitive, and would therefore use the service primarily if it is cheap. The fourth class, Flex-sceptic individuals (9%) shows very limited potential for using on-demand services.

In recent years, the e-bike has become increasingly popular in many European countries. With higher speeds and less effort needed, the e-bike is a promising mode of transport to many, and it is considered a good alternative for certain car trips by policy-makers and planners. A major limitation of many studies that investigate such substitution effects of the e-bike, is their reliance on cross-sectional data which do not allow an assessment of within-person travel mode changes. As a consequence, there is currently no consensus about the e-bike’s potential to replace car trips. Furthermore, there has been little research focusing on heterogeneity among e-bike users. In this respect, it is likely that different groups exist that use the e-bike for different reasons (e.g. leisure vs commute travel), something which will also influence possible substitution patterns. This paper contributes to the literature in two ways: (1) it presents a statistical analysis to assess the extent to which e-bike trips are substituting trips by other travel modes based on longitudinal data; (2) it reveals different user groups among the e-bike population. A Random Intercept Cross-Lagged Panel Model is estimated using five waves of data from the Netherlands Mobility Panel. Furthermore, a Latent Class Analysis is performed using data from the Dutch national travel survey. Results show that, when using longitudinal data, the substitution effects between e-bike and the competing travel modes of car and public transport are not as significant as reported in earlier research. In general, e-bike trips only significantly reduce conventional bicycle trips in the Netherlands, which can be regarded an unwanted effect from a policy-viewpoint. For commuting, the e-bike also substitutes car trips. Furthermore, results show that there are five different user groups with their own distinct behaviour patterns and socio-demographic characteristics. They also show that groups that use the e-bike primarily for commuting or education are growing at a much higher rate than groups that mainly use the e-bike for leisure and shopping purposes.

Introduction: It has been estimated that physical inactivity accounts for roughly 10% of premature mortality globally in any given year. Active travel (walking and cycling) has been promoted as an effective means to stimulate physical activity. However, many of the available studies on the relation between active travel and health are based on cross-sectional data and are therefore unable to determine the direction of causation. This study aims to unravel the bidirectional relationships between active travel measured by the active modes bicycle, e-bike and walking, on the one hand, and two health outcomes, namely body-mass index (BMI) and self-rated health (SRH), on the other. Methods: To provide an initial assessment of the relationship between active travel and the two health outcomes, multivariate regression models are estimated. To study the direction of causation, Random-Intercept Cross-Lagged Panel Models (RI-CLPM) are estimated using three waves of the Netherlands Mobility Panel (MPN). Active travel is measured as travelled distances and trips with the bicycle, e-bike and walking. BMI is calculated based on weight and height, SRH is measured with a single question. Results: The regression models show that a higher BMI and lower SRH are associated with less walking and cycling, while being obese is associated with more e-bike use. The results of the RI-CLPM indicate that cycling distance has a positive effect on SRH. Furthermore, walking distance has a negative effect on BMI and BMI has a negative effect on bicycle use among people without obesity. No relationships between BMI and active travel are found for people with obesity. Conclusion: The results highlight the importance of longitudinal analyses when estimating the relationship between active travel and health. In addition, the results suggest that, relatively speaking, the increasing overweight and obesity rates may result in a decrease of bicycle use.

Digitalisation in transport services offers many benefits for travellers. However, not everyone is willing or able to follow the new, more or less formal requirements digitalisation has brought along. Existing reviews on the intersection between Information and Communication Technologies (ICTs) and mobility cover a range of vantage points, but the perspective of how various levels of engagement with digital technologies affect access and navigation of transport services has not been addressed yet. In communication science, studying disparities in terms of ICT appropriation and their consequences is known as digital inequality research. This review paper aims at shedding light on what digital inequality in the context of transport services consists of and what its consequences are. To do so, we define and use a conceptual framework for the analysis of digital inequality in transport services. The review of the twenty-five papers, as selected in our systematic literature search, shows that there is a burgeoning interest in this topic. Vulnerability to digitalisation in transport services exists along dimensions of age, income, education, ethnicity, gender and geographical region. We find that motivations and material access get more attention than digital skills and effective usage. Nevertheless, literature acknowledges that having material access to technology does not mean that people benefit from what technology has to offer. Furthermore, the characteristics of ICTs impact one’s possibilities to access digital technologies, such as how user-friendly a technology is. Data-driven and algorithm-based decision-making present a particularly pernicious form of digital exclusion from transport services. As digital technologies are progressively becoming indispensable to navigate the world of transport services, low levels of digital engagement may create a new layer of transport disadvantage, possibly on top of existing ones. Although digitalisation can be part of the solution to transport disadvantage, it can also be part of the problem. With network effects at play, what might start as a relative disadvantage may turn into an absolute disadvantage. Given the nascent state of research on digital inequality in transport services, much remains to be understood. Suggested research avenues include mechanisms of digital exclusion from transport services, the contribution of digital inequality to transport disadvantage, and importantly, solutions to mitigate its impacts.

The concept of Mobility-as-a-Service (MaaS) is rapidly gaining momentum. Parties involved are eager to learn more about its potential uptake, effects on travel behaviour, and users. We focus on the latter, as we attempt to reveal the profile of groups within the Dutch population that have a relatively high likelihood of adopting MaaS in the near future, apart from the actual supply side. MaaS is a transport concept integrating existing and new mobility services on a digital platform, providing customised door-to-door transportation options. Based on common denominators of MaaS as found in the literature, we have established five indicators to identify early adopters: innovativeness, being tech-savvy, needing travel information, having a multimodal mindset, and wanting freedom of choice. These five indicators are the building blocks of our Latent Demand for MaaS Index (LDMI), and were constructed using 26 statements and questions from a special survey conducted in 2018 among participants of the Netherlands Mobility Panel (MPN). The features derived from the MPN serve as independent variables in a regression analysis of the indicators used to ascertain the profile of early adopters. The results of our model indicate that early adopters are likely to be highly mobile, have a high socio-economic status, high levels of education and high personal incomes. Young people are more eager to adopt MaaS than older adults. Early adopters are healthy, active and frequent users of trains and planes. The characteristics of MaaS's early adopters overlap in numerous ways with those of innovative mobility services users and with the general characteristics of early adopters as found in innovation studies.