Measuring the impact of Information Technology systems on police practices in the Dutch police force - Developing a measurement tool from a systems thinking

Measuring the impact of Information Technology systems on police practices in the Dutch police force - Developing a measurement tool from a systems thinking

Osamulia, D.

Den Hengst-Bruggeling, M. (mentor)
Verbraeck, A. (mentor)
De Reuver, M. (mentor)

Technology, Policy and Management

System Engineering

System Engineering

2014-11-17

To what extent does or will IT actually impact police practices for the better? In order to get closer to answering this question, this research focuses on developing a measurement tool following a system thinking approach. The system thinking approach employed in this research consists of mental mapping and identification of indicators from this mental map. The mental map and subsequent indicators will be mapped based on data derived from literature, interviews and card sorting data. These identified indicators are presented as the final measurement model. In contrast to reductionistic or deterministic approaches, the result of this research is focused on exploring and defining the semantic landscape of the police practices that are impacted by technology first before defining indicators relevant for measurement. Therefore, the presented mental map and proposed measurement tool should provide a broad perspective to those who are interested in exploring measurement of the impact of information technology on police practices.

Technology
Impact
Police
IS-success
information technology
information systems
law enforcement

http://resolver.tudelft.nl/uuid:7870fe2a-5dad-42db-bf45-7d21f4aa8b70

Student theses

master thesis

(c) 2014 Osamulia, D.