Title
Government in the metaverse: Requirements and suitability for providing digital public services
Author
Lnenicka, Martin (University of Pardubice)
Rizun, Nina (Politechnika Gdanska)
Alexopoulos, Charalampos (University of the Aegean)
Janssen, M.F.W.H.A. (TU Delft Engineering, Systems and Services) 
Department
Engineering, Systems and Services
Date
2024
Abstract
Digital government comprises all means to enable governments to interact with their constituents digitally. The metaverse provides a virtual reality environment where various activities can be carried out without physically visiting the places of interest, including the public authorities. Yet, how governments can use the metaverse is unknown. This paper aims to extend the understanding of the metaverse architecture requirements and their suitability for digital public services provision. We used the systematic literature review, experts' assessment using the Delphi method, and quantitative analysis to attain this goal. Our research contributes to the literature by eliciting the structure and composition of the functional and non-functional requirements. The contributions include (1) identification and classification of 50 functional and 16 non-functional metaverse-related architecture requirements, (2) determination and relevancy of 15 most important functional and 6 non-functional requirements for digital public services provision, and (3) suitability assessment of the 21 services recommended for provision in the EU's metaverse platform with the highest potential to attract users. These findings show that governments pose unique requirements on the metaverse. Not all types of services are suitable for providing in the metaverse. Those focused on empowering citizens and helping them to develop are most important.
Subject
Architecture
Digital government
Digital public services
Expert assessment
Metaverse
Requirements
To reference this document use:
http://resolver.tudelft.nl/uuid:a8b86002-d272-41e2-8133-60abc790f5fc
DOI
https://doi.org/10.1016/j.techfore.2024.123346
Embargo date
2024-10-03
ISSN
0040-1625
Source
Technological Forecasting and Social Change, 203
Bibliographical note
Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
Part of collection
Institutional Repository
Document type
journal article
Rights
© 2024 Martin Lnenicka, Nina Rizun, Charalampos Alexopoulos, M.F.W.H.A. Janssen