The adoption of design thinking and lean startup in an agile organisation

The adoption of design thinking and lean startup in an agile organisation: A case study of a global financial institution

Jiang, Charles (TU Delft Industrial Design Engineering)

Snelders, H.M.J.J. (mentor)
Hultink, H.J. (graduation committee)

Delft University of Technology

Strategic Product Design

2023-05-12

Background: GFI was a global financial institution. An innovation methodology, DTLSA, was created for GFI through the integration of Design Thinking, Lean Startup, and Agile/Scrum software development. Signs of a low-level adoption for DTLSA were witnessed internally, despite ongoing promotion efforts.

Objective: This project aimed at improving the DTLSA adoption at GFI through empirical research and design intervention (directions). First, an investigation was needed to validate the potentially low-level adoption of DTLSA and to analyse different aspects of the DTLSA adoption status quo. Then, barriers and enablers for DTLSA adoption were sought out in pursuit of a better understanding of DTLSA adoption. Furthermore, the contextual information gathered in empirical research was used to inspire the design process for potential improvement concept directions.

Research methods: A mix of different research methods were used to achieve a holistic understanding of the topic: literature and existing knowledge study, group session, interview, and survey.

Research results: The low level of DTLSA adoption was confirmed, despite the positive aspects of DTLSA adoption such as sufficient understanding, and high motivation at GFI. A variety of barriers and enablers were found, the majority of which were related to 2 significant factors: team autonomy, and team engagement. 3 growth stages for DTLSA adoption were identified regarding the different levels of these 2 factors. Team autonomy at risk caused by multiple barriers was considered the most pressing issue that led to the low level of adoption.

Design: The design problem was defined as empowering the ambassador figures who emerged in teams during the DTLSA adoption. A storyboard of a possible current situation and an imaginative narrative of an ideal situation was created. 3 concept directions were proposed.

Combined approach
design thinking
Lean Startup
Agile Software Development
Organizational Adoption
Innovation transformation

http://resolver.tudelft.nl/uuid:d50b9757-f7b4-419f-9a30-51b3cac44ce5

2023-05-31

Student theses

master thesis

© 2023 Charles Jiang