Deadly meals

Deadly meals: The influence of personal and job factors on burnout and risky riding behaviours of food delivery motorcyclists

Quy Nguyen-Phuoc, Duy (The University of Da Nang)
Ngoc Thi Nguyen, Ly (The University of Da Nang)
Ngoc Su, Diep (The University of Da Nang)
Nguyen Hoang Minh, M. (University of Transport and Communications)
Oviedo-Trespalacios, O. (TU Delft Safety and Security Science)

2023

Food delivery riders are overrepresented in road crashes. Arguably, the increased risk experienced by food delivery riders is linked to the working conditions offered by the “gig economy”. Research is needed to fully understand the safety-related issues this vulnerable group of road users face daily and identify opportunities for counter measures. In this investigation, we proposed a new theoretical model to explain the risky behaviour of food delivery motorcyclists based on the well-established Job Demands-Resources (JD-R) model. Following the JD-R, we considered the impact of job demands (job aspects that require sustained effort) and job resources (job aspects that help achieve work-related goals, reduce job demands and stimulate personal development) on the risky riding behaviours of food delivery motorcyclists. The JD-R model was also extended with three constructs, including personal demands, personal resources, and perceived safety risk to explore the role of individuals' within-person aspects. The developed model was tested using data collected from 554 food delivery riders in the two biggest cities in Vietnam. The results showed that job burnout, job resources, and personal demands directly impact risky riding behaviours, in which job burnout was the most significant predictor. Constructs such as job demands, personal resources, and perceived safety risk were not significant predictors of risky riding behaviours. This research shows that organisation-level factors could be modified to prevent risky riding behaviour. The gig economy industry can do much more to improve the safety of delivery riders.

Burnout
Gig economy
Human factors
Riders
Risky behaviour
Road safety
Vulnerable road users

http://resolver.tudelft.nl/uuid:0230a5ba-8156-45d9-bef2-542b5b36bb13

https://doi.org/10.1016/j.ssci.2022.106007

2023-07-01

0925-7535

Safety Science, 159

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.

Institutional Repository

journal article

© 2023 Duy Quy Nguyen-Phuoc, Ly Ngoc Thi Nguyen, Diep Ngoc Su, M. Nguyen Hoang Minh, O. Oviedo-Trespalacios