Implications of the use of artificial intelligence in public governance

Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda

Zuiderwijk-van Eijk, A.M.G. (TU Delft Information and Communication Technology)
Chen, Yu-Che (University of Nebraska)
Salem, Fadi (Mohammed Bin Rashid School of Government)

2021

To lay the foundation for the special issue that this research article introduces, we present 1) a systematic review of existing literature on the implications of the use of Artificial Intelligence (AI) in public governance and 2) develop a research agenda. First, an assessment based on 26 articles on this topic reveals much exploratory, conceptual, qualitative, and practice-driven research in studies reflecting the increasing complexities of using AI in government – and the resulting implications, opportunities, and risks thereof for public governance. Second, based on both the literature review and the analysis of articles included in this special issue, we propose a research agenda comprising eight process-related recommendations and seven content-related recommendations. Process-wise, future research on the implications of the use of AI for public governance should move towards more public sector-focused, empirical, multidisciplinary, and explanatory research while focusing more on specific forms of AI rather than AI in general. Content-wise, our research agenda calls for the development of solid, multidisciplinary, theoretical foundations for the use of AI for public governance, as well as investigations of effective implementation, engagement, and communication plans for government strategies on AI use in the public sector. Finally, the research agenda calls for research into managing the risks of AI use in the public sector, governance modes possible for AI use in the public sector, performance and impact measurement of AI use in government, and impact evaluation of scaling-up AI usage in the public sector.

Artificial intelligence
Artificial intelligence for government
Digital government
Public governance
Public sector
Research agenda
Systematic literature review

http://resolver.tudelft.nl/uuid:91cc3579-d1b3-43c9-b419-973c48f1b11f

https://doi.org/10.1016/j.giq.2021.101577

0740-624X

Government Information Quarterly: an international journal of information technology management, policies, and practices, 38 (3)

Institutional Repository

journal article

© 2021 A.M.G. Zuiderwijk-van Eijk, Yu-Che Chen, Fadi Salem