Improving the Overall Performance of the Warehouse Processes of Temperature-Sensitive Goods: Within the Warehouse of KLM Cargo at the Schiphol hub

A significant part of the revenue generated by KLM Cargo comes from transporting temperature- sensitive goods. Currently, KLM Cargo faces quality issues in the handling processes of these goods which may lead to significant loss in revenue, and the risk of not generating new revenue. This research focuses on the improvement of the performance of...

A-pier Clean VOP: Developing a strategy for on-time cargo delivery to the aircraft under clean apron conditions

The introduction of MARS stands at Amsterdam Airport Schiphol’s new A-pier means a Clean VOP policy will be enforced. Under this regulation, vacant aircraft stands must be free of any cargo and baggage. In order to comply with this policy, KLM Cargo has to redesign its cargo handling procedure which is currently based on push logic. This paper...