A strategic roadmap for DHL towards a sustainable last mile delivery solution for cities in 2030: A customer centred design approach for a last-mile delivery solution in 2030

The e-commerce market is growing rapidly in the last decade. The growth of this industry is causing several challenges. These include a larger number of parcels delivered at service points and the CO2 emitted in the parcel delivery. Especially the last mile delivery is a CO2 intensive process. The sector is innovating to reduce their emissions,...