Customer Experience in Technology Consulting: Expanding the capabilities of technology consultants through the adoption of a customer-centric approach

Customer experience (CX) is becoming increasingly important for companies in the financial sector. Digital engagement accelerated due to the pandemic, resulting in a higher demand for optimized digital customer experiences and user-friendly IT systems. Companies in the financial sector have to keep up with the digital transformation and bring...

Sustainability in multinational construction projects: Understanding the barriers and drivers, to increase sustainability inclusion via ecopreneurial leadership

Qualitative research into management of multinational construction projects. This research entailed gathering data both from theory and practice, on how sustainability is included and managed, throughout the project process. Which was then compared and used to notice opportunities for increasing sustainability inclusion.

System design support tools in an early design stage for an entirely battery powered submarine

Technical developments of the last decades have led to an increase in design space for non-nuclear submarines, especially regarding the increasing amount of feasible power plant configurations. To be able to select the most suitable power plant configuration, it is important to know the effect on the complete submarine design and all systems on...

Distributed Control of Underactuated and Heterogeneous Mechanical Systems: Using Passivity-Based Control by Interconnection and Damping Assignment as a Tool for Distributed Control Design and Human-Machine Interaction

Passivity-based control is a well-established technique for coordinating groups of fully-actuated systems, but existing methods for underactuated systems are limited to groups of homogeneous systems, coordinate synchronization tasks, and to specific applications. We propose a generic distributed control method that enables heterogeneous groups...

Optimizing the flow of export deliveries at Heineken Zoeterwoude: The design of real-time delivery overview for export containers at the Zoeterwoude brewery of Heineken

This paper discusses improving the Customer Service & Logistics department, CS&L, at Heineken Zoeterwoude. An analyses is made of CS&L, leading to the conclusion that there is a lack of real-time information from the packaging department. A proposed solution is to create a delivery overview for the operators, which displays the...

Windscape: A landscape exhibition shaped by the wind

The Technical University Delft has great ambitions for the future. Becoming a well-known university in the world is one of them. Therefore the TU Delft should reconsider the impression that they carry out of the TU Delft Campus. My site is located in the center of the campus, where the 80 -meter-high faculty of EWI (electronis, math and...

Hydrogen storage in Mg using Sulphur encapsulation: Investigating sorption kinetics and air resistance

Magnesium hydride (MgH2) is a well known hydrogen storage material. It has a low weight, high abundance and low cost. It is also characterised by slow kinetics and corrosive properties. To improve this, MgH2 is ball milled (bm) to create nanoparticles and is encapsulated with sulphur (S). MgH2 samples with S are compared to samples without S....

Valorization of water hyacinth as a renewable source of animal feed and biogas: A business case for Lake Victoria, Kenya

This thesis is conducted for Royal IHC and Witteveen+Bos. Royal IHC is a Dutch ship builder and Witteveen+Bos an engineering consultant. Both companies have encountered the problems of water hyacinth. Water hyacinth, Eichhorni Crasippus, is an aquatic weed which is widespread throughout the tropics and subtropics. It is an invasive species in...

Control of Voicecoil transducers: Design and implementation of a Motional Feedback Loudspeaker Woofer

This master thesis describes the dynamical behaviour of a loudspeaker woofer and the modelling of it. By the use of the knowledge gained from the model, a feedback controller is implemented in order to enhance the woofer’s performance in terms of acoustic total harmonic distortion (THD) and low frequency bandwidth. The first objective of the...

Towards Continuous Improvement based on Management Execution Systems: The human side of Information Technology

Management Execution Systems (MES) are implemented to increase the efficiency of industrial production plants. This research investigates, based on experiences at Coca-Cola Enterprises (CCE) and a desk research, how success factors can be framed in order to ensure a successful MES implementation. This resulted in a framework for successful MES...

Towards better perception: A first perspective on the perception of operating force and cable displacement in shoulder harness controlled body powered prostheses

The available shoulder harness controlled prostheses do no fulfill the requirements of the users. It is unknown for which operating forces and cable displacements the user can make good use of proprioceptive feedback without feeling pain, discomfort or fatigue. These operating forces and cable displacements can be related to grasping forces and...

Estimation of slack tide using GPS measurements on a buoy: A case study on buoy 18 in the Schelde Estuary

In this paper I present a novel method to determine the time of occurrence of tidal slack with a GPS receiver mounted on an anchored buoy commonly used to delineate shipping lanes in estuaries and tidal channels. Slack tide occurs when the tide changes direction from ebb to flood flow, or from flood to ebb. The determination of this point in...

Wave overtopping: Impact of water jets on grassed inner slope transitions

The safety of a large part of the Netherlands depends on sea dikes. Due to climate change, a sea level rise is predicted. Together with stronger storms and more wave attack, wave overtopping on the current dikes will increase. As a response, crest levels of the dikes need to be raised in order to meet the present regulations for wave overtopping...

Fieldwork Coastal Engineering: Preliminary design of an artificial island in the Black Sea, Varna, Bulgaria

From Sunday September 30th until October 7th, a group of 16 Hydraulic engineering students and one teacher went to Bulgaria. Three Bulgarian students and two Bulgarian teachers from Sofia University of Architecture, Civil Engineering and Geology joined them at their arrival in Varna. The students were given an assignment concerning the...

Optimaliseren van de ruimteakoestiek voor de leslokalen en studieruimtes van het nieuwe Conservatorium van Amsterdam

Het doel van dit afstudeeronderzoek was het optimaliseren van de ruimteakoestiek voor de leslokalen en studieruimtes van de nieuwbouw van het Conservatorium van Amsterdam. Daarbij werd de noodzakelijkheid om de akoestiek in een ruimte aan te kunnen passen onderzocht. Een comfortabele akoestiek houdt in dat de ruimte prettig te bespelen is, het...

Beeldbewerking van tipwervelwind-data

Tijdens deze taak zijn verschillende problemen (storingen), die zich voordeden bij de weergave van tipwervelwinddata, opgelost. De oplossingen hebben er toe geleid dat er verschillende mooie beelden zijn gemaakt van de wervel-winden achter een Fokker F28 vliegtuig. Hierdoor is het duidelijk dat de data goed verwerkt kunnen worden met het HP1000...