Towards Sustainable Behaviour in Winter Sports: a Product-Service System Design for Modular Snowboard Boots

A modular product-service approach has the potential to facilitate behaviour change within the snowboard boot context. The circular design strategy proposed in this report, including the 6 circular design principles, navigates the process of creating a product-service aiming to maintain a products’ value throughout its lifetime. With a special...

The 'next generation' food delivery e-bike: A product and service strategy for Union

Union is one of the oldest Dutch bicycle manufacturers, and is connected to the large conglomerate Pon Holding. They offer simple but stylish bicycles with a focus on the urban area, for the consumer market. Recently they have linked their brand to the Food & Beverages domain, and are keen to collaborate with businesses in this sector.The...

Circular Rollout: Bridging the design-implementation gap in circular economy

<b>Circular Economy<br/></b>Exponential growth in human activity has caused exponential changes in Earth system variables, like greenhouse gas emissions and global temperature. Human influence on the planet has reached far beyond safe parameters and could lead to disastrous consequences for large parts of the world. This is attributed to the...

Connecting with customers: A service for RIKILT Laboratory Quality Service

The world population is increasing and ageing. This causes an increasing demand for healthy and protein-rich food, putting pressure on food producers to increase their volumes. Sometimes this goes at costs of quality, or even safety. As a result more food safety incidents occur. Therefore the control of food and feed safety and quality is very...

Design the next generation service management platform: Remote diagnostics

Introduction: This report describes a graduation project performed at Getinge. Getinge provides complete solutions for, among others disinfection and sterilization departments of hospitals (Chapter 1. Background). The assignment was to build an application that supports their complete service process. This service aims at minimizing or...

Enhancing retention for Otly!: A design strategy for Otly! that proposes strategic choices to improve their customer retention rate

Otly! is an Amsterdam based startup that aims to remove difficulties around digital money for children. The company aims to accomplish this by providing a safe financial ecosystem for children as well as their parents. With a pocket money app for both parents and children, Otly strives to introduce the first banking experience for kids. <br/><br...

Design at the Service Factory

The present research is about a case study of a project held in the Service Science Factory, an initiative of the Maastricht University School of Business and Economics for developing new service concepts. The objective of the research was to explore the contribution of design to service concept development. The analysis focused on exploring the...

Senza tea 2.0: The Circular Tea Ritual

The Senza tea 2.0 project focused on creating a sustainable product-service-system for the serving of tea within hospitalities. The project resulted in a new business model for Senza tea Company, involving the use of a new dispenser system and table display, resulting in a 100% waste free service. The service embodies the principles from the...

Residual Value Determination in the Context of Product-Service Systems Applied to Infrastructure Projects

This past century the demand for raw materials has risen sharply. This demand is expected to rise even further, which is not sustainable. Changing the linear model of consumption to a circular model can help to decrease levels of raw material demand. The application of service­oriented business models, called Product­Service System (PSS) can...