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Vermeeren, B. (author)The KLM Crown lounge is an airline lounge offered to the premium passengers (PAX) of KLM and partners. The current lounge is a one-size-fits all concept fulfilling the basic needs (basic food and beverages assortment, Wifi and comfortable seating) of PAX. Overall lounge rating is declining while the competition has invested recently in their...master thesis 2013
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De Winter, E.M. (author)In December 2013, the flag carrier airline of the Netherlands, the Koninklijke Luchtvaart Maatschappij N.V. (KLM) approached the TU Delft with an outline for a graduation project. KLM set out the goal to develop an intuitive crew application for their pilots and cabin attendants to fulfill all their non-operational information needs. Furthermore...master thesis 2014
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Nanarjain, J.A. (author)Exploiting & redefining the KLM Staff Travel Services business model.master thesis 2015
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- Gijzel, J.C.R. (author) master thesis 2015