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Ruijs, F. (author), Desmet, P.M.A. (author), Sonneveld, M.H. (author)
The design & emotion research domain has produced a rich palette of theoretical and methodological approaches that support designers in their attempts to ‘design for emotion’. In this paper, we focus on situations that involve negative emotions that cannot easily be ‘solved’ through design (for example, sadness caused by the loss of a loved one)...
conference paper 2012
document
Yoon, J. (author), Pohlmeyer, A.E. (author), Desmet, P.M.A. (author)
This paper addresses how design activities can be supported to evoke nuanced positive emotions through a design case. The topic of nuances of positive emotions and values of differentiating positive emotions in a design process are discussed. The case follows appraisal approach, which implicates that the way people appraise an event determines...
conference paper 2014
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Ortiz Nicolas, J.C. (author), Aurisicchio, M. (author), Desmet, P.M.A. (author)
This study reports qualitative research about how users experience great products. Eighteen interviews were conducted in which participants were asked to bring along a ‘great’ product that they own. During the interviews participants explained why they consider a product great and how they experience it. The experiences were categorised in two...
conference paper 2013
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De Francisco Vela, S. (author), Desmet, P.M.A. (author), Casais, M. (author)
The act of saving money can connect one’s present state to a meaningful future state, especially if we consider money not as a direct source of happiness, but as a resource for engaging in meaningful activities. To explore how design can contribute to making the act of saving more meaningful, we conducted two studies. The first consisted of...
conference paper 2014
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Yoon, J. (author), Pohlmeyer, A.E. (author), Desmet, P.M.A. (author)
conference paper 2014
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Ozkaramanli, D. (author), Ozcan Vieira, E. (author), Desmet, P.M.A. (author)
This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the user’s general context of life. First, three main ingredients of concern conflict...
conference paper 2014
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Desmet, P.M.A. (author), Guiza Caicedo, D. (author), Van Hout, M. (author)
Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were satisfaction, enjoyment, and admiration. Often...
conference paper 2009
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Tonetto, L.M. (author), Desmet, P.M.A. (author)
This paper presents an approach to developing surveys that measure user experiences with the use of natural everyday language. The common approach to develop questionnaires that measure experience is to translate theoretical factors into verbal survey items. This theory-based approach can impair the questionnaire’s ecological validity because...
conference paper 2012
document
Laurans, G.F.G. (author), Desmet, P.M.A. (author)
Non-verbal emotion self-report methods have flourished in the last 10 years. We present the theoretical basis underlying non-verbal self-report, review available tools, and discuss perspectives for further progress in measurement practices in design-oriented emotion research. We describe a new questionnaire following these perspectives and the...
conference paper 2012
document
Desmet, P.M.A. (author), Hekkert, P.P.M. (author), van Erp, J. (author)
This paper reports an experience-driven design project that was commissioned by the Amsterdam Rijksmuseum. The aim was to cause a shift in the relationship between visitors and the art collection from one that is experienced as ‘distant’ to one that is experienced as ‘committed’. In five steps, an online application was conceptualised, developed...
conference paper 2009
document
Yoon, J. (author), Desmet, P.M.A. (author), Pohlmeyer, A.E. (author)
This paper introduces a tool that has been developed to facilitate emotional granularity in design: ‘Embodied Typology of Positive Emotions’. Emotional granularity reflects individual differences in the ability to precisely represent and interpret one’s own and others’ emotional states, referring to distinct emotion words rather than merely to a...
conference paper 2013
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Ruitenberg, H.P. (author), Desmet, P.M.A. (author)
This paper presents an exploration of how knowledge drawn from the positive psychology domain can be used to design products and services that contribute to the happiness of the users. Two distinctions are proposed to structure initiatives in well-being driven design: activity- versus product-focus, and promise- versus problem-focus. A design...
conference paper 2012
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Knutz, E. (author), Markussen, T. (author), Desmet, P.M.A. (author), Visch, V.T. (author)
In this paper, we introduce a new approach to designing games for serious contexts. In contrast to Serious Games we argue that learning is a too narrow focus for serious contexts and that simulation of real world problems ought to be supplemented with other design strategies that place greater emphasis on fiction and narratives. The approach is...
conference paper 2012
document
Fokkinga, S.F. (author), Desmet, P.M.A. (author)
Mixed emotions are at the basis of some of life’s richest experiences. However, in other instances they are inferior to experiences that elicit just positive emotions. A phenomenological study was carried out to find out which kinds of situations evoke mixed emotions, how these emotions influence and transform people’s subjective experience, and...
conference paper 2012
document
Laurans, G.F.G. (author), Desmet, P.M.A. (author), Hekkert, P.P.M. (author)
This paper reviews some of the tools available for the measurement of emotion in product design. These tools are organized using the five components of emotion: feelings, expression, behavior, physiological activation and appraisal. Several problems specific to the measurement of user experience during interaction with products are also...
conference paper 2009
document
Alberts, J.W. (author), Vastenburg, M.H. (author), Desmet, P.M.A. (author)
Elderly users have widely adopted digital communication. Digital communication is often text-only, e.g. instant messaging (IM) and e-mail. Text-only communication has been found less effective than communication that uses richer channels such as audio and video. Mood expression instruments, such as emoticons, are used to increase the...
conference paper 2013
document
Ozkaramanli, D. (author), Desmet, P.M.A. (author), Hekkert, P.P.M. (author)
The purpose of this paper is to increase our understanding of how insights in conflicting concerns can be used as an approach to design for subjective well-being. This is done through examining qualities of a conflict experience across three life domains: food, procrastination, and safe sex. Ten participants from various age groups and...
conference paper 2012
document
Schot, M. (author), Desmet, P.M.A. (author), Van Dijk, M.B. (author), Schoone-Harmsen, M. (author)
In this paper a design approach is introduced for designing products to increase happiness. Happiness reflects the degree to which people’s concerns are fulfilled. Based on this fact, a framework of all human concerns was created. After that, the framework was applied to a telehomecare case. Telehomecare products release the pressure on...
conference paper 2009
document
Desmet, P.M.A. (author), Vastenburg, M.H. (author), Van Bel, D. (author), Romero Herrera, N.A. (author)
This paper presents ‘Pick-A-Mood’ (PAM), a cartoon-based pictorial instrument for reporting and expressing moods. The use of cartoon characters enables people to unambiguously and visually express or report their mood in a rich and easy-to-use way. PAM consists of three characters that each express eight different mood states, representing four...
conference paper 2012
document
Ozkaramanli, D. (author), Ozcan Vieira, E. (author), Desmet, P.M.A. (author)
This workshop is based on the proposition that concern conflicts can be powerful starting points for user-centered design processes. Concern conflicts arise when the user wants to simultaneously fulfill two concerns that require mutually exclusive choice alternatives. Imagine your alarm clock ringing in the morning. You need to attend an early...
conference paper 2014
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