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Making way for design thinking in the public sector: a taxonomy of strategies

Brinkman, Geert (author), van Buuren, Arwin (author), Voorberg, William (author), van der Bijl-Brouwer, M. (author)

Public organizations are increasingly turning to design thinking to address wicked societal issues, enhance innovation, and improve services. However, in general, public organizations do not provide the most receptive context for design thinking. To be applied effectively, design thinking requires sufficient tolerance for uncertainty,...

journal article 2023

document

Participatory Design of Participatory Systems for Sustainable Collaboration: Exploring Its Potential in Transport and Logistics

van Langen, P.H.G. (author), Pijper, Gerdje (author), de Vries, P. (author), Brazier, F.M. (author)

Challenges involving economic, environmental, and societal aspects necessitate organisations in business networks to collaborate. The scientific problem central to this paper is the difficulty of building sustainable collaborations. The research question is how to support organisations in building sustainable collaborations in their business...

journal article 2023

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Constructing design activity in words: Exploring linguistic methods to analyse the design process

Chandrasegaran, R.S.K. (author), Salah, Almila Akdag (author), Lloyd, P.A. (author)

Analysing transcripts of design activity typically involve either close reading or manual coding of data, which limits the amount of data that can be analysed. In contrast, we explore a machine-learning based linguistic analysis tool called Empath to identify patterns of reasoning in design talk. The data we use derives from the Design...

journal article 2023

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Method in their madness: Explaining how designers think and act through the cognitive co-evolution model

Cash, Philip (author), Gonçalves, M. (author), Dorst, Kees (author)

Designers often face situations where the only way forward is through the exploration of possibilities. However, there is a critical disconnect between understanding of how designer's think and act in such situations. We address this disconnect by proposing and testing (via protocol analysis) the cognitive co-evolution model. Our model...

journal article 2023

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Using design thinking to explore teaching problems in Chilean schools

Bravo, Úrsula (author), Cortés, Catalina (author), Lloyd, P.A. (author), Jones, Derek (author)

Educational systems face increasingly complex demands, confronting teachers with multidimensional people-centred problems rarely solved by linear or standardised solutions. Nevertheless, teachers must juggle multiple variables simultaneously in their daily work. This can lead to routine and unreflective decisions that do not consider unique...

journal article 2023

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Let’s Get Sociotechnical: A Design Perspective on Zero Energy Renovations

Boess, S.U. (author)

The scaling up of zero energy (ZE) renovations contributes to the energy transition. Yet ZE renovations can be complex and error-prone in both process and outcome. This article draws on theory from sociotechnical design, participatory design, and inclusive design to analyse four recent case studies of ZE renovation/building in the Netherlands....

journal article 2022

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Forks in the road: Critical design moments for identifying key processes in stakeholder interaction

Pearce, B.J. (author), Dallo, Irina (author), Choi, Victoria (author), Freihardt, Jan (author), Middel, Cédric (author)

While the importance of transdisciplinary (Td) processes as a means to address societal problems is well-established, guidance for the intentional design of stakeholder interactions to meet specific goals, under different conditions and contexts, remains less explored. We propose the concept of critical design moments (CDMs) as a lens through...

journal article 2022

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The impact of status anonymity on team dynamics in co-creation workshops

Alleblas, J. (author), Lecuna, Alejandro (author)

This paper looks at the positive effects of partial status anonymity in face-to-face co-creation workshops. Results suggest that especially during the early phases of co-creation, i.e. idea generation, participants experience more freedom to express themselves without self-imposed barriers. We observed positive effects in terms of (1) lowering...

conference paper 2020

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From bauhaus to design thinking and beyond: a comparison of two design educational schools

Thoring, K.C. (author), Mueller, R. M. (author), Giegler, S. (author), Badke-Schaub, P.G. (author)

This paper compares two pioneering design educational approaches: the historic Bauhaus school founded in 1919 in Germany, and contemporary design thinking education, based on the example of the HPI School of Design Thinking. We compare both approaches according to six emerging categories: (1) curriculum, (2) multi-disciplinarity, (3) mind-set...

journal article 2020

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You make it and you try it out: Seeds of design discipline futures

Lloyd, P.A. (author)

This paper takes a narrative seam through the design discipline, attempting to explain how design methodology, one of the three types of Nigel Cross' designerly ways of knowing, has changed over the 40 years of Design Studies. Specifically, the paper identifies the point when a ‘social turn’ in the discipline occurred, allowing more nuanced...

journal article 2019

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Desining project management for next generation project managers

Heintz, John L. (author), Lousberg, Louis (author)

Project management education seems still to be mainly focused on training in usingprescriptive instruments such as PMBOK, PRINCE etc. while the increasingcomplexity of projects requires also a different set of competences. Our purpose is torefocus education from learning the systems of project management to learning howto be a project manager....

conference paper 2018

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Creative environments for design education and practice: A typology of creative spaces

Thoring, K.C. (author), Desmet, P.M.A. (author), Badke-Schaub, P.G. (author)

This article presents a typology of creative spaces that is relevant to facilitating creative working and learning processes for designers. Drawing on qualitative user research with cultural probes in a design thinking institution, this typology identifies five different types of creative spaces along with five related spatial qualities. The...

journal article 2018

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Dynamics of an orthopaedic team: Insights to improve teamwork through a design thinking approach

Caprari, E. (author), Porsius, J.T. (author), D'Olivo, P. (author), Bloem, R.M. (author), Vehmeijer, S.B.W. (author), Stolk, N. (author), Melles, M. (author)

Supporting teamwork in healthcare is a way to foster both the quality and safety of care, and better working conditions for all the team members. Although increasing attention is paid to this topic on a general level, there is less knowledge about its unfolding in orthopaedic units and its translation to interventions. OBJECTIVE: To identify...

journal article 2018

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Designing Project Management

Heintz, John L. (author), Lousberg, Louis (author), Wamelink, J.W.F. (author)

In this paper we introduce the concept of Designing Project Management. On the basis of our earlier work, we suggest that there is still a gap between what is known from recent project management literature and what project managers can structurally help in the effectiveness of their work. Assuming that project management is a form of solving...

conference paper 2016

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A pedagogical framework and a transdisciplinary design approach to innovate HCI education

Mulder, I. (author)

In the current work, we introduce Applab as a pedagogical<br/>framework and a transdisciplinary design approach to innovate HCI education.<br/>Students do not work for a client, but work together with urban stakeholders to<br/>better frame the problem in order to deal with societal challenges. In this way,<br/>Applab embraces design thinking as...

journal article 2015

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Designing organizations in the CCI

Kolsteeg, J. (author), Smulders, F.E.H.M. (author)

Drastic cuts in government budgets will force cultural organizations to reconsider their position by initiating internal discussions on how to avert the risk of these cuts. In order to avoid gradual withering of their proposition, cultural organizations will increasingly search for new organizational constellations with new business models....

conference paper 2014

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Applying design thinking elsewhere: Organizational context matters

Smulders, F.E.H.M. (author), Dorst, K. (author), Vermaas, P.E. (author)

In this contribution design thinking is taken as a transfer of design methods from product development to other domains. It is argued that the success of this transfer depends on the organisational context offered to design thinking in these other domains. We describe the application of design methods in product development and in two new...

conference paper 2014

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The Impact of Cultural Differences in Design Thinking Education

Thoring, K.C. (author), Luippold, C. (author), Mueller, R.M. (author)

Design thinking is a specific method to develop innovative solutions to wicked problems in multidisciplinary teams. The fact that people with different disciplinary and often also cultural backgrounds work together, makes it quite a challenge to compensate for deficits in common understanding of terminologies or mind-sets. Furthermore, team...

conference paper 2014

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The value of collaborative design to address the challenges of the humanitarian sector

Rodrigues Santos, A.L. (author), Capet, L. (author), Diehl, J.C. (author)

This paper proposes an innovation approach based on collaboration and design thinking to address the challenges faced by international aid organizations in humanitarian disasters, through the co-development of products and services. The proposed approach was iteratively designed and used in two international workshops. The results show that...

conference paper 2013

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How Designers Express Agreement: The role of multimodal communication in communicating agreement and reaching shared understanding during conceptual design

Nik Ahmad Ariff, N.S. (author), Eris, O. (author), Badke-Schaub, P.G. (author)

In this paper, we present a study on the role of verbal communication in reaching shared understanding during idea generation in design teams. More specifically, our goal is to investigate specific communication actions designers take in different communication modalities that lead to shared understanding. In order to realize this goal, we...

conference paper 2013