Ripple Effects of Law Execution Automation in Governmental Systems: The Wajong Case

The use of Automated Decision Making (ADM) systems in the public sector will become increasingly prevalent in the future, making citizens increasingly likely to be confronted with decisions that have been made fully automatically, without human intervention. Ever more digitization increases the opaqueness of the social benefits system in the...

Digital Government and the Circular Economy: Towards an Analytical Framework

Circular economy is high on the political agenda, with governments at all levels setting ambitious goals to move away from traditional linear production models, where goods are used and disposed as waste, towards a future with less use of virgin raw materials, and where valuable materials at a product end-of-life are returned as raw materials or...

Designing for Responsibility

Governments are increasingly using sophisticated self-learning algorithms to automate and standardize decision-making on a large scale. However, despite aspirations for predictive data and more efficient decision-making, the introduction of artificial intelligence (AI) also gives rise to risks and creates a potential for harm. The attribution of...

Unraveling the Social-Technical Complexity of Dashboards for Transformation

The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal...

Publishing Research in Digital Government: A Discussion with Editors-in-Chief of Key Journals

Publishing research in reputable academic journals is an important objective for researchers in digital government, as in any scientific field. Researchers are under constant pressure to publish their work in highly reputable journals. As a result, a number of facts and myths exist regarding publishing in reputable digital government journals....

Inclusion through proactive public services: Findings from the Netherlands: Classifying and designing proactivity through understanding service eligibility and delivery processes

The COVID-19 pandemic highlights the dependence on digital public service delivery in many nations. The intensified use of digital public services also shifted the spotlight to accessibility and reactive design of digital public services. Inspired by the high level of proactivity provided in commercial digital services, policy-makers are looking...

Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda

To lay the foundation for the special issue that this research article introduces, we present 1) a systematic review of existing literature on the implications of the use of Artificial Intelligence (AI) in public governance and 2) develop a research agenda. First, an assessment based on 26 articles on this topic reveals much exploratory,...

Policies for Enhancing Public Trust and Avoiding Distrust in Digital Government During Pandemics: Insights from a Systematic Literature Review

The coronavirus outbreak (COVID-19) has demonstrated the importance of the state capacity and public policy-making process in managing both the pandemic and the resulting crisis. Trust and/or distrust in the relationship between citizens and authorities can determine the success or failure of states in combating pandemics. The goal of this study...

Gaming for Meaningful Interactions in Teleworking Lessons Learned during the COVID-19 Pandemic from Integrating Gaming in Virtual Meetings

The recent need for social-distancing caused by COVID-19 resulted in working remotely, which can cause loneliness and disconnect from the organization. The pandemic stimulated people to look for novel ways to interact and, at the same time, socialize with each other. The change to home office increased the number of people using digital video...

Stage Models for Moving from E-Government to Smart Government

The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage...

Digicampus - Preliminary lessons from a quadruple helix ecosystem for public service innovation

Many governments want to harness the potential of new digital technologies for shaping an progressive and inclusive society. However, they often struggle to translate their ambitions into reality. Drawing on the quadruple helix model, Digicampus is an innovation ecosystem in the Netherlands in which government, academia, citizens and...

A Systematic Literature Study to Unravel Transparency Enabled by Open Government Data: The Window Theory

The opening of data has been credited for improving transparency and for providing a window on government functioning. Although this relationship is intuitively apparent, it is in fact complex and the mere opening of data might not actually yield transparency. In this paper, a comprehensive model of determinants that enable or impede...

A research roadmap to advance data collaboratives practice as a novel research direction

An increasing number of initiatives have emerged around the world to help facilitate data sharing and collaborations to leverage different sources of data to address societal problems. They are called “data collaboratives”. Data collaboratives are seen as a novel way to match real life problems with relevant expertise and data from across...

Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling

Having its origin in public administration, trustworthiness is a significant concept in digital government research, influencing the relationships between citizens and governments. However, the interrelationships between the facets of trustworthiness are given inadequate attention. Therefore, the aim of this research was to develop a theory...

Building & sustaining a digital government research center: A director's perspective

This panel provides participants a chance to interact with five digital government research center directors about their experiences in building sustainable digital government research centers. Panelists, selected to provide regional representation, will discuss their experiences and share lessons learned. Topics to be covered building a...

Building the Next Generation of Digital Government Infrastructures

Digital Government Infrastructures provide generic functionalities that are used by large numbers of users. Typically, they have no central authority, are governed by networks and contain both emerging and purposefully designed parts. Their use varies over time, and a large number of individuals use them for different purposes. The basic digital...