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Ortiz Nicolas, J.C. (author), Aurisicchio, M. (author), Desmet, P.M.A. (author)This study reports qualitative research about how users experience great products. Eighteen interviews were conducted in which participants were asked to bring along a ‘great’ product that they own. During the interviews participants explained why they consider a product great and how they experience it. The experiences were categorised in two...conference paper 2013