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Bouman, N.L.J. (author), Simonse, LWL (author)Purpose – Engaging with customers and addressing unmet value have become increasingly challenging within multi-stakeholder environments of service innovation. Therefore, this paper aims to address this challenge by studying how strategic design abilities address unmet value in service engagement strategies. Design/methodology/approach – The...journal article 2023
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Bluemink, R.G.H. (author), Simonse, LWL (author), Santema, S.C. (author)Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...conference paper 2023
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Van Meeuwen, D.P.D. (author), Van Walt Meijer, Q.J. (author), Simonse, L.W.L. (author)Background With a growing population of health care clients in the future, the organization of high-quality and cost-effective service providing becomes an increasing challenge. New online eHealth services are proposed as innovative options for the future. Yet, a major barrier to these services appears to be the lack of new business model...journal article 2015
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Van Meeuwen, D. (author), Van Walt Meijer, Q. (author), Simonse, W.L. (author)Background: With a growing population of health care clients in the future, the organization of high-quality and cost-effective service providing becomes an increasing challenge. New online eHealth services are proposed as innovative options for the future. Yet, a major barrier to these services appears to be the lack of new business model...journal article 2015