Designing and Implementing Overarching Servitization Strategies in B2B Manufacturing Industry

Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...

Transforming Airport Hubs into Future-Proof Multimodal Transport Hubs

Developments in sustainability and digitisation outline a future of mobility, with multimodal transport becoming the new normal. Travel modalities will no longer be the focal point of mobility, but passenger experiences and the services that provide these will. In a mobility landscape where the passenger experience is key, and multi-leg trips...

Quantifying value flow for aerospace enterprises in business to business markets

From previous research (JBM, 2008) it is identified that co-development and co-production contributes to customer value. The question has arisen if the co-development and co-production value effects on product level can be identified on enterprise level as well, by testing new identified metrics. If metrics can be identified it will be possible...

Quantifying the lean value network system; the lean value creation metrics of networked organizations

Design of an E-Procurement Adoption Model (EPAM)