Exploring the use of Extended Reality for user experience design in product-service systems

This dissertation aims to explore the use of extended reality (XR) as an approach to developing user experience (UX) for product-service systems. It included eight chapters to explore the research question: “How can designers use extended reality to develop the user experience for product-service systems?”<br/><br/>Chapter 1 introduces three...

Service-lines as major contributor to water quality deterioration at customer ends

Biofilm detachment contributes to water quality deterioration. However, the contributions of biofilm detachment from different pipes have not been quantified or compared. Following the introduction of partial reverse osmosis (RO) in drinking water production, this study analyzed particles at customers’ ends and tracked their origins to water...

An epsilon-constraint-based exact multi-objective optimization approach for the ship schedule recovery problem in liner shipping

Time management is crucial for liner shipping services. A variety of unexpected events can disrupt liner shipping schedules. A real-time port capacity analysis and rescheduling the original ship operations would be necessary to counteract the negative effects of such disruptions. Different ship schedule recovery options can be adopted in...

Quantifying Location Privacy for Navigation Services in Sustainable Vehicular Networks

Current connected and autonomous vehicles will contribute to various and green vehicular services. However, sharing personal data with untrustworthy Navigation Service Providers (NSPs) raises serious location concerns. To address this issue, many Location Privacy-Preserving Mechanisms (LPPMs) have been proposed. In addition, several...

Mnemosyne: Privacy-Preserving Ride Matching With Collusion-Resistant Driver Exclusion

Ride-Hailing Service (RHS) has drawn plenty of attention as it provides transportation convenience for riders and financial incentives for drivers. Despite these benefits, riders risk the exposure of sensitive location data during ride requesting to an untrusted Ride-Hailing Service Provider (RHSP). Our motivation arises from repetitive...

Nereus: Anonymous and Secure Ride-Hailing Service based on Private Smart Contracts

Security and privacy issues have become a major hindrance to the broad adoption of Ride-Hailing Services (RHSs). In this article, we introduce a new collusion attack initiated by the Ride-Hailing Service Provider (RHSP) and a driver that could easily link the real riders and their anonymous requests (credentials). Besides this attack,...

Where to Meet a Driver Privately: Recommending Pick-Up Locations for Ride-Hailing Services

Ride-Hailing Service (RHS) has motivated the rise of innovative transportation services. It enables riders to hail a cab or private vehicle at the roadside by sending a ride request to the Ride-Hailing Service Provider (RHSP). Such a request collects rider’s real-time locations, which incur serious privacy concerns for riders. While there are...

Customers’ preferences for freight service attributes of China Railway Express

China Railway Express (CRE) is one of the most important constituent parts of the Belt and Road Initiative. Freight demand analysis is fundamental as a basis for the operational strategy of CRE and the investment policy along the CRE-routes. Most of the existing relevant literature has focused on the organization of the train operations of...

Design of level of service on facilities for crowd evacuation using genetic algorithm optimization

This paper introduces a novel technique to design the level of service (LOS) for facilities or sub spaces of buildings for the purpose of evacuation planning. LOS is a standard qualitative indicator used to describe flow characteristics in a pedestrian environment. Some evacuation planners use LOS to help determine the network parameters when...

The application model of 3D cadastre in practical registration for real estate in China

Since the introduction of the concept of 3D cadastre, a great many of significant research results have been done. To promote the development of 3D cadatre, 3D cadastre working group sponsored by International Federation Surveyors (FIG) commissions 3 and 7 was organized by Delft University of Technology in 2001. This working group provides a...

Hyperloop boarding experience design

This report contains the research and design outcome of boarding experience design for hyperloop passengers. It is a master graduation project for Industrial Design Engineering at the TU Delft, in collaboration with the Delft hyperloop team, a student team participating in the Space X competition.

Towards the integration of indoorGML and indoorlocationGML for indoor applications

This paper introduces and compares two types of GML-based data standards for indoor location-based services, i.e., iIndoorGML and iIndoorLocationGML. By elaborating the advantages of the both standards and their data models, we conclude that the two data standards are complementary to each other. A jointed data model is presented to show the...

Service design for enhancing tour experience through commercial vehicles

Starting off with Ford Motor Company, an internal and external research was firstly done. Basically, the general opportunities for Ford to transform itself into a service mobility company includes making full use of vehicle data to understand the customers’ behaviors, needs, transforming vehicle to mobile phone on the wheels, in order to create...

Indoor Multi-Dimensional Location GML and Its Application for Ubiquitous Indoor Location Services

The Open Geospatial Consortium (OGC) Geography Markup Language (GML) standard provides basic types and a framework for defining geo-informational data models such as CityGML and IndoorGML, which provide standard information models for 3D city modelling and lightweight indoor network navigation. Location information, which is the semantic engine...