How Supervisory Board Members Influence Digital Strategy: Towards a Framework for Digital Strategy Governance

Since digital opportunities will continue altering business models, organizations need to formulate and execute digital strategies to sustain long-term value. A digital strategy is governed by the organization’s board. A board consists of executive and non-executive members, whereas in a two-tier system, the non-executive members form a...

Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks

Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated...

The Giant Leap for Smart Cities: Scaling Up Smart City Artificial Intelligence of Things (AIoT) Initiatives

Despite the promise of AI and IoT, the efforts of many organizations at scaling smart city initiatives fall short. Organizations often start by exploring the potential with a proof-of-concept and a pilot project, with the process later grinding to a halt for various reasons. Pilot purgatory, in which organizations invest in small-scale...

Commoditization and IT Product Innovation Strategies from an IT Firm Perspective

Based on a survey (N = 248 business managers) this study confirms that different types of innovation in IT products have a direct positive impact on IT firms’ business performance. The commoditization level of IT markets acts as a moderator dampening this positive relationship. This implies that IT firms should take existing commoditization...

Strategies for Orchestrating and Managing Supply Chains in Public Service Networks

Joining-up is high on the e-government agenda as this is expected to improve service delivery to citizens and businesses. It requires public and private organizations to cooperate with each other within networks that are formed around public services that cross the boundaries of organizations. Cross-organizational processes in such a network are...

Improving Government service delivery with private sector intermediaries

Government organizations operate a variety of channels to interact with citizens and businesses. Advances in information and communication technology enabled an online presence and more direct interactions. A focus on efficiency makes organizations encourage the use of electronic channels over traditional channels. Also, intermediaries in the...