Many industries face the challenge of capturing workers' knowledge to share it, particularly tacit knowledge. The operation of complex systems such as a manufacturing line is knowledge-intensive. Considering this knowledge's breadth and dynamic nature, existing knowledge-sharing solutions are inefficient and resource intensive. Conversational user interfaces are an efficient way to convey information that mimics how humans share knowledge; however, we know little about how to design them specifically for knowledge sharing, especially regarding tacit knowledge. In this work, we present an intelligent assistant that we have developed to support the elicitation of tacit knowledge from workers through systematic reflection. The system can interact with workers by voice or text and generate visualizations of shop floor data to support reflective prompts.

Learning to operate a complex system, such as an agile production line, can be a daunting task. The high variability in products and frequent reconfigurations make it difficult to keep documentation up-to-date and share new knowledge amongst factory workers. We introduce CLAICA, a Continuously Learning AI Cognitive Assistant that supports workers in the aforementioned scenario. CLAICA learns from (experienced) workers, formalizes new knowledge, stores it in a knowledge base, along with contextual information, and shares it when relevant. We conducted a user study with 83 participants who performed eight knowledge exchange tasks with CLAICA, completed a survey, and provided qualitative feedback. Our results provide a deeper understanding of how prior training, context expertise, and interaction modality affect the user experience of cognitive assistants. We draw on our results to elicit design and evaluation guidelines for cognitive assistants that support knowledge exchange in fast-paced and demanding environments, such as an agile production line.

Cyber-physical systems (CPSs) have sophisticated control mechanisms that help achieve optimal system operations and services. These mechanisms, imply considering multiple signal inputs in parallel, to timely respond to varying working conditions. Despite the advantages that control mechanisms convey, they bring new challenges in terms of failure prevention. The compensatory action the control exerts cause a fault masking effect, hampering fault diagnosis. Likewise, the multiple information inputs CPSs have to process can affect the timely system response to faults. This article proposes a failure prognosis method, which combines time series-based forecasting methods with statistically based classification techniques in order to investigate system degradation and failure forming on system levels. This method utilizes a new approach based on the concept of the system operation mode (SOM) that offers a novel perspective for health management that allows monitoring the system behavior, through the frequency and duration of SOMs. Validation of this method was conducted by systematically injecting faults in a cyber-physical greenhouse testbed. The obtained results demonstrate that the degradation and fault forming process can be monitored by analyzing the changes of the frequency and duration of SOMs. These indicators made possible to estimate the time to failure caused by various failures in the conducted experiments.

Malfunction or breakdown of certain mission critical systems (MCSs) may cause losses of life, damage the environments, and/or lead to high costs. Therefore, recognition of emerging failures and preventive maintenance are essential for reliable operation of MCSs. There is a practical approach for identifying and forecasting failures based on the indicators obtained from real life processes. We aim to develop means for performing active failure diagnosis and forecasting based on monitoring statistical changes of generic signal features in the specific operation modes of the system. In this paper, we present a new approach for identifying emerging failures based on their manifestations in system signals. Our approach benefits from the dynamic management of the system operation modes and from simultaneous processing and characterization of multiple heterogeneous signal sources. It improves the reliability of failure diagnosis and forecasting by investigating system performance in various operation modes, includes reasoning about failures and forming of failures using a failure indicator matrix which is composed of statistical deviation of signal characteristics between normal and failed operations, and implements a failure indicator concept that can be used as a plug and play failure diagnosis and failure forecasting feature of cyber-physical systems. We demonstrate that our method can automate failure diagnosis in the MCSs and lend the MCSs to the development of decision support systems for preventive maintenance.