Software development is information-dense knowledge work that requires collaboration with other developers and awareness of artifacts such as work items, pull requests, and file changes. With the speed of development increasing, information overload and information discovery are challenges for people developing and maintaining these systems. Finding information about similar code changes and experts is difficult for software engineers, especially when they work in large software systems or have just recently joined a project. In this paper, we build a large scale data platform named Nalanda platform to address the challenges of information overload and discovery. Nalanda contains two subsystems: (1) a large scale socio-technical graph system, named Nalanda graph system, and (2) a large scale index system, named Nalanda index system that aims at satisfying the information needs of software developers. To show the versatility of the Nalanda platform, we built two applications: (1) a software analytics application with a news feed named MyNalanda that has Daily Active Users (DAU) of 290 and Monthly Active Users (MAU) of 590, and (2) a recommendation system for related work items and pull requests that accomplished similar tasks (artifact recommendation) and a recommendation system for subject matter experts (expert recommendation), augmented by the Nalanda socio-technical graph. Initial studies of the two applications found that developers and engineering managers are favorable toward continued use of the news feed application for information discovery. The studies also found that developers agreed that a system like Nalanda artifact and expert recommendation application could reduce the time spent and the number of places needed to visit to find information. @en

Pull requests are a key part of the collaborative software development and code review process today. However, pull requests can also slow down the software development process when the reviewer(s) or the author do not actively engage with the pull request. In this work, we design an end-to-end service, Nudge, for accelerating overdue pull requests toward completion by reminding the author or the reviewer(s) to engage with their overdue pull requests. First, we use models based on effort estimation and machine learning to predict the completion time for a given pull request. Second, we use activity detection to filter out pull requests that may be overdue but for which sufficient action is taking place nonetheless. Last, we use actor identification to understand who the blocker of the pull request is and nudge the appropriate actor (author or reviewer(s)). The key novelty of Nudge is that it succeeds in reducing pull request resolution time, while ensuring that developers perceive the notifications sent as useful, at the scale of thousands of repositories. In a randomized trial on 147 repositories in use at Microsoft, Nudge was able to reduce pull request resolution time by 60% for 8,500 pull requests, when compared to overdue pull requests for which Nudge did not send a notification. Furthermore, developers receiving Nudge notifications resolved 73% of these notifications as positive. We observed similar results when scaling up the deployment of Nudge to 8,000 repositories at Microsoft, for which Nudge sent 210,000 notifications during a full year. This demonstrates Nudge's ability to scale to thousands of repositories. Last, our qualitative analysis of a selection of Nudge notifications indicates areas for future research, such as taking dependencies among pull requests and developer availability into account.@en