This paper focuses information literacy (IL) from a methodological perspective, addressing quantitative IL measures, suitable for evaluating the role of IL in supporting work activities. So far, IL in workplace contexts has mostly been studied using qualitative methods, designed for studying situational and context-dependent practices. Therefore it is important to explore how quantitative measures could be used to bring forward the relation between IL and organisational outcomes, that is the assessment of the impact of IL in workplace contexts. Quantitative research into IL is not unknown, but has been mainly developed in higher education, in order to measure students’ abilities to make use of information. This paper brings forward three separate studies, conducted by the authors, highlighting different workplace contexts: small and medium enterprises; universities; and community councils. The common approach is that survey instruments were used to measure IL and its impact in these organisational contexts. The methodological implementations and insights are presented and combined, and methodological strengths and challenges are discussed, with the aims of (1) building knowledge about IL measures in workplace settings that is currently lacking, (2) finding additional measures for the complex IL construct, and (3) considering the scope of the practices that can be measured. The paper highlights the complexity of studying the impacts of IL in workplace contexts, and the importance of using multiple methods. It constitutes an important step towards a more unified understanding of how to study workplace IL.

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Female refugees and immigrants face various challenges in accessing, using, and sharing information during their integration process. In the context of COVID-19, this study aims to identify the user information satisfaction of female refugees and immigrants living in Finland and Sweden. Using a dataset comprising 232 respondents, the research model was examined through structural equation modelling. The results show that information overload in social media streams has an impact on information fatigue and consequently on the information avoidance behaviour of the target group. The results also show that information literacy helps to avoid social media information overload, in addition to its direct effect on user information satisfaction. Being familiar with the perceived COVID-19 challenges also positively impacts user information satisfaction. In view of the fact that European countries are receiving an ever-increasing number of refugees and immigrants, the findings of this study provide both theoretical and practical contributions.

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Introduction. This paper presents empirical research on whether young people’s perceived information literacy influences their perceived service quality of a youth information and counselling agency. Method. An online survey was distributed and 3,287 responses of young people between fifteen and twenty-nine years old were collected from sixteen different countries across Europe. The survey questionnaire was pre-tested by five academic experts in the field, and by youth information service workers. The SERVQUAL model including constructs (access, reliability, and responsiveness) was used to devise a theory-based conceptual model. Additionally, we used perceived information literacy as an antecedent construct in our model. Analysis. We applied structural equation modelling to investigate the effect of perceived information literacy and constructs of the SERVQUAL model on perceived service quality. Results. The results of analysis show that perceived information literacy has a strong influence on perceived ease of access, perceived reliability, and perceived responsiveness, and through these constructs has an indirect effect on perceived service quality. Conclusions. Results show a clear alignment with existing literature in the areas of youth perceived information literacy and information services. The proposed framework contributes to the scholarly discussion on youth information services and youth perceived information literacy.

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Considering the speed at which new digital technologies are evolving, this paper aims to investigate the impact of digital transformation on multiple dimensions of literacy. An empirical research using antecedent factors of adoption is conducted to investigate the relationships between factors influencing digital immigrants' and digital natives' intentions to use digital technology. Using survey data on 177 digital immigrants and 183 digital natives, structural equation modelling (SEM) and a novel configurational thinking method-fuzzy-set qualitative comparative analysis (fsQCA)-are applied. The results, while showing some similarities, reveal that digital immigrants and digital natives utilize digital technologies differently and their intentions to use are influenced by different factors. For instance, for digital natives, information literacy has no significant effect on intention to use, while this path is significant for digital immigrants. Moreover, fsQCA results, while supporting the SEM findings, show that there are multiple configurations of conditions leading to the outcome of interest-intention to use digital technology.

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The present study aimed to analyse the role of digital literacy on the intention to use digital technology by professionals in the creative industries. There is consensus among academic literature and governmental reports that creative activities are essential for economic and socio-cultural development. Therefore, there is a need for ongoing research on these segments of industry, such as how they absorb the impacts of digitalisation and improvements in digital technology in their creative and artistic expression. For this latter research, it is required to go beyond the organisational level since these industries are dynamic segments, mostly composed of microentrepreneurs and independent workers. Based on an extensive literature review, relationships between the constructs of digital literacy (DL), subjective norms (SNs), compatibility (CP), selfefficacy (SE), attitude towards use (ATT) and intention to use (INT) digital technology were examined for a sample of 163 European creative workers. Structural equation modelling (SEM) was performed and the results showed that DL significantly affects the intention to use digital technology. Moreover, the SEM results showed that the effects of SNs, SE and CP on the intention to use digital technology are mediated through the ATT. Based on the results, theoretical and practical implications are discussed.@en

As digitalisation disrupts businesses ever more profoundly, the concern is growing about how creative workers and designers use digital technologies in their day-to-day practices. This study investigates factors that influence the intention of creative workers to use digital technology. The relationships between digital literacy, perceived usefulness (PU), perceived ease of use (PEOU), social norms, attitude towards use, and intention to use digital technology were examined for a sample of 377 respondents. Structural Equation Modelling (SEM) results show that digital literacy significantly impacts the intention to use digital technology. Attitude towards use mediates the relationships between PU, PEOU, and social norms to intention to use digital technology. Based on the results, theoretical contributions and implications are discussed.@en