Internationale lessen voor multichannelmanagement. Een studie naar praktijkervaringen in Europa, Canada en Australie.

Multi-Channel Management Strategy and Coordination: The next hurdle in customer-orientation

Kanaalpatronen. Functionele structuren voor multichannelmanagement.

Multi-Channel Management Workshop

Designing for acceptance: Lessons from two electronic intermediaries in the Dutch insurance industry.

Confronting the design and acceptance of electronic Intermediaries: A case study in the maritime sector.

On exchange design and electronic intermediary acceptance