The agency of incumbents has gained increasing attention in the study of transitions. Recent studies show that besides being inert and resistant to change, incumbents can also support transitions. We focus on the agency of a particular type of incumbent, grid operators. In several countries, these actors play an active role in institutional change in the energy domain. At the same time, they are engaging in activities to maintain the regime. This paper examines the actions of grid operators when performing institutional work, i.e. when creating, maintaining and disrupting institutions. We conducted a qualitative content analysis of Dutch media to analyze the actions of grid operators while engaging with decentralized energy innovations. We conclude that grid operators are both subject and object of institutional work as part of a distributed, collective process of institutional change. Furthermore, our analysis reflects on their paradoxical position as embedded actors engaging in institutional change.

The crowd increasingly plays a key role in facilitating innovations in a variety of sectors, spurred on by IT developments and the concomitant increase in connectivity. Initiatives in this direction, captured under the umbrella term ‘crowd-based innovations’, offer novel opportunities in socio-technical systems by increasing the access, reach and speed of services. At the same time, they signify important challenges because these innovations occur in a context of traditional, well-established institutional and governance structures and practices. This dynamic is captured in the idea of the ‘institutional void’: the tension between traditional structures and (radically) new initiatives. Existing rules, standards and practices are challenged, which raises questions about the safeguarding of public values such as quality, legitimacy, efficiency and governance of crowd-based innovations. This article argues that understanding these tensions requires supplementing empirical research with an explicitly normative dimension to reach thorough and balanced conclusions to facilitate innovation while protecting the valuable elements in existing rules and regulations. Illustrated by a number of short examples, we propose a multidisciplinary research agenda towards formulating appropriate governance structures.