The Netherlands faces an urgent environmental and infrastructural challenge in phasing out natural gas amidst rising grid congestion. District heating systems offer a promising alternative by enabling the collective use of sustainable heat sources, stabilising the electricity gri
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The Netherlands faces an urgent environmental and infrastructural challenge in phasing out natural gas amidst rising grid congestion. District heating systems offer a promising alternative by enabling the collective use of sustainable heat sources, stabilising the electricity grid, and increasing resilience to market shocks. However, despite national ambitions to expand DH networks by half a million new connections by 2030, the sector is currently in decline, hindered by regulatory uncertainties, market volatility, and the voluntary nature of participation. Against this backdrop, this research investigates the conditions that define successful collaboration in the development and operation of district heating networks. Grounded in collaborative governance and purpose-oriented network theory, the study adopts a qualitative, multiple-case design. An analytical framework was developed by combining Ansell and Gash’s model of collaborative governance with Berthod’s processual view of network dynamics. This framework was applied to three Dutch DH cases involving municipal, private, and end-user actors. Data collection included a literature review, 13 semi-structured interviews across the case studies, and 4 expert interviews. The analysis explored stakeholder roles, phases of collaboration, key success factors, and process tensions that shaped outcomes.
The findings reveal that successful collaboration is not a static state but a dynamic process extending from network initiation to exploitation. A central contribution of this study is the definition of a meta-condition for collaboration: individual goals serve as preconditions, while the shared goal acts as a catalyst. This meta-condition helps explain both successful cases and the sector-wide stagnation, where misalignment of individual goals undermines collaboration, despite consensus on shared objectives. Three consistent key success factors emerged across cases: goal alignment, trust, and commitment. Furthermore, nine process tensions, such as inclusivity versus efficiency, or autonomy versus interdependence, were identified as levers for improving collaboration when recognised and managed early. To support this, the study introduces a practical tool: a set of discussion cards for early-phase project dialogue. Expert evaluation confirmed the tool’s conceptual value.
Theoretically, this study contributes to the understanding of tensions as dynamic mechanisms rather than static barriers and advances the literature on collaborative governance by highlighting the evolving nature of stakeholder goals. The findings are most applicable to Dutch single-system district heating systems involving public-private collaboration and municipal engagement. While limitations include survival bias and national context specificity, the research lays a foundation for future investigations into failed projects, longitudinal dynamics, and cross-country comparisons. By demonstrating how tensions can be purposefully addressed through proactive design, this study repositions tension management as a practical strategy for strengthening collaboration in the Dutch energy transition.