Develop and evaluate a web-based design guide for improving the digital patient experience

Abstract

You, I and almost everyone deal with illness under a certain condition. As digital health is becoming ever more widespread nowadays, this change shapes a new understanding of our medical experience. Consider how these new digital tools might affect patient experience becomes more crucial for everyone’s life. Four studies, aiming at understanding and enhancing the patient experience, thus become the foundation of this project.

However, the transition of academic research knowledge into practical design information often faces obstacles (Zielhuis et al., 2022a). Challenges include effectively teach-ing freshmen (Hoadley & Cox, 2008), selecting the right formats, and successfully conveying academic knowledge in a practical context (Stappers and Giaccardi, 2017). As a result, despite the fact that the primary research potentially enables healthcare designers to enhance the digital patient experience, whether practitioners can benefit from these academic findings is still unclear. Therefore, to further transfer the primary research to support design education and best practices for improving patient experience in digital health, as well as increase the accessibility and applicability of the primary research (Daniluk and Koert, 2015; Cook, D. A., 2007), an exploration starts.

Desk research and literature research are done to define the project’s scope and make a concrete goal. Design guidelines are considered since they play a crucial role in leading designers to success. Through learning and following effective design guidelines, designers can significantly enhance the quality of their design outcomes (Fu, Yang, & Wood, 2016). To transform the primary research into design guidelines, nine qualities should be considered in the creation and evaluation process. Additionally, the website is an appro-priate method of transferring information (Daniluk and Koert, 2015; Cook, D. A., 2007). When creating a website, usability, accessibility, and consistency need to be considered.

It is defined that the primary research should be transformed into design guidelines based on a website platform, the design goal therefore is defined as: To transform the primary research into a good and usable web-based design guide, enabling healthcare designers to utilize the primary research to improve the digital patient experience. To achieve this goal, design activities should be conducted to ensure the website’s usability, consistency, and accessibility, with the guide content’s clarity, efficacy, and credibility.
Through design activities such as walkthroughs and case studies, an initial minimum viable (MVP) website is developed. An evaluation workshop makes clear that the website partially meets
its design objectives and suggests a need for improvement in content clarity and efficacy and website usability. Following this feedback, an iteration is developed, resulting in a complete website design. A small-scale usability test validates the in-crease in content clarity, credibility, and efficacy, with overall usability slightly declining. Hence, the website is iterated again.
In conclusion, there was proof that the final design met the goal of having expected clarity, efficacy, credibility, color accessibility, and internal and external consistency. The final SUS score was 59.5 out of 100, which was acceptable but implied room for improvement (Bangor, Kortum, & Miller, 2009).