Optimizing Last-Mile Delivery: A Bi-Objective Model for Cost Efficiency and Customer-Centric Distribution of Perishable and Non-Perishable Goods
L. Cao (TU Delft - Civil Engineering & Geosciences)
L.A. Antal Tavasszy – Graduation committee member (TU Delft - Transport, Mobility and Logistics)
Patrick Stokkink – Graduation committee member (TU Delft - Transport and Logistics)
More Info
expand_more
Other than for strictly personal use, it is not permitted to download, forward or distribute the text or part of it, without the consent of the author(s) and/or copyright holder(s), unless the work is under an open content license such as Creative Commons.
Abstract
This study focuses on optimizing last-mile delivery in e-commerce by balancing cost efficiency and customer preferences, particularly for mixed perishable and non-perishable goods networks. As online grocery shopping grows, ensuring the timely and efficient delivery of perishable products while maintaining quality remains a critical challenge. The model evaluates home delivery, attended pickup points, and lockers, revealing that cost-driven strategies shift deliveries toward self-pickup, with perishable items primarily assigned to attended pickup points due to temperature control. The findings provide insights for improving delivery network design, enhancing service quality, and optimizing the distribution of both perishable and non-perishable products.