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Design of a reflective tool to integrate students’ context in Dutch language learning services (NLtraining use case)
Enabling job seekers’ self-representation in job application: Online CV platform for job seekers’ seamless job search journey and self-representation
Designing a framework to enhance & implement customer orientation in buyer-supplier dyads: Organising customer orientation
A-eye: Implementation of AI in eye disease detection
Implementation strategy of a data enabled service design process at Ford
Innovation Strategy for Pyropower
Innovate New Service Development in a product-oriented healthcare corporation
Designing a profitable reception service for PostNL
Reimagining Hearing Care: A detailed strategy for Cambridge Audio to enter and disrupt the British hearing care market
Facilitating the transition towards desired behaviour in the ICU
Making connections: Exploring value co-creation in service design projects
Design against loneliness: service design toollkit for social connectivity among the elderly
IPS as a tool for designing to improve the care for people with dementia: designing a new system for nursing home
Trustworthy home pick-up service: Designing a positive experience, for first time users, during the handing-over moment of their hold-luggage
Travel Avatar: A Personalised Digital Service for FlyCo Frequent Business Travellers
Collective Mobility Assistant: a self-driving service for small and medium-sized enterprises in a local community
A door-to-door baggage service with standardized bag: The impact of standardization in a multi-stakeholder industry
Designing a digital service to inspire and support Albert Heijn’s customers with healthy eating
Connected Sleep Position Trainer: Developing Design Guidelines for the Servitization of NightBalance
Livework Foundry: A service design approach to startup development
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