document

Are men from Mars, women from Venus? Investigating the determinants behind the intention to use fully automated taxis

Zhu, Yonghan (author), Janssen, M.F.W.H.A. (author), Pu, Chengyan (author)

Acceptance by customers is key to the success of shared autonomous vehicles (SAVs). However, only a small group of early technology-savvy customers currently use such vehicles, while the general population does not. Based on the Unified Theory of Acceptance and Use of Technology, Theory of Perceived Risk, and perceived threat of unemployment...

journal article 2024

document

Identifying patterns and recommendations of and for sustainable open data initiatives: A benchmarking-driven analysis of open government data initiatives among European countries

Lnenicka, Martin (author), Nikiforova, Anastasija (author), Luterek, Mariusz (author), Milic, Petar (author), Rudmark, Daniel (author), Neumaier, Sebastian (author), Santoro, C. (author), Casiano Flores, Cesar (author), Janssen, M.F.W.H.A. (author), Rodríguez Bolívar, Manuel Pedro (author)

Open government and open (government) data are seen as tools to create new opportunities, eliminate or at least reduce information inequalities and improve public services. More than a decade of these efforts has provided much experience, practices, and perspectives to learn how to better deal with them. This paper focuses on benchmarking of...

journal article 2024

document

Realizing quantum-safe information sharing: Implementation and adoption challenges and policy recommendations for quantum-safe transitions

Kong, I. (author), Janssen, M.F.W.H.A. (author), Bharosa, Nitesh (author)

By utilizing the properties of quantum mechanics, quantum computers have the potential to factor a key pair of a large prime number and break some of the core cryptographic primitives that most information infrastructures depend on. This means that today's widely used cryptographic algorithms can soon become unsafe and need to be modified...

journal article 2024

document

How do system and user characteristics, along with anthropomorphism, impact cognitive absorption of chatbots – Introducing SUCCAST through a mixed methods study

Sarraf, Shagun (author), Kar, Arpan Kumar (author), Janssen, M.F.W.H.A. (author)

Chatbots are radically redefining the customer service landscape. With the advent of AI-enabled chatbots, like ChatGPT, organizations are adopting chatbots to provide better customer services; however, the user experience has been given less attention. Building on IS success model and cognitive absorption theory, we posit that system and user...

journal article 2024

document

Are creative users more apt in reusing and adopting Open Government Data (OGD)? Gender differences

Alexopoulos, Charalampos (author), Saxena, Stuti (author), Rizun, Nina (author), Matheus, R. (author), Janssen, M.F.W.H.A. (author)

Open Government Data (OGD) has been considered as a potent instrument for value creation and innovation by a range of stakeholders. Given that individual ingenuity is a function of individual and environmental factors, it is important to understand how the OGD adoption and usage is a factor of creative performance behaviors (CPB), viz.,...

journal article 2024

document

Introduction to the Issue on Artificial Intelligence in the Public Sector: Risks and Benefits of AI for Governments

Mellouli, Sehl (author), Janssen, M.F.W.H.A. (author), Ojo, Adegboyega (author)

Artificial Intelligence (AI) is increasingly adopted by public sector organizations to provide better public services and to transform their internal processes. AI is now considered a key enabler for digital innovation and transformation in the public sector. However, AI is still relatively a new research area in the field of digital...

journal article 2024

document

Metaverse for advancing government: Prospects, challenges and a research agenda

Kshetri, Nir (author), Dwivedi, Yogesh K. (author), Janssen, M.F.W.H.A. (author)

A number of government agencies have started deploying the Metaverse to connect better with their constituents. The Metaverse provides a rich interaction environment and has the potential to engage with, especially, the younger generation. However, the Metaverse's potential impact on the government sector has been given limited attention....

review 2024

document

Government in the metaverse: Requirements and suitability for providing digital public services

Lnenicka, Martin (author), Rizun, Nina (author), Alexopoulos, Charalampos (author), Janssen, M.F.W.H.A. (author)

Digital government comprises all means to enable governments to interact with their constituents digitally. The metaverse provides a virtual reality environment where various activities can be carried out without physically visiting the places of interest, including the public authorities. Yet, how governments can use the metaverse is unknown...

journal article 2024

document

Identifying Business Models of Open Data Intermediaries: A Review

Shaharudin, Ashraf (author), van Loenen, B. (author), Janssen, M.F.W.H.A. (author)

Open data has many potential benefits including stimulating innovation, enhancing accountability and transparency, and improving the reproducibility and dissemination of research (Janssen et al., 2012; Uhlir and Schröder, 2007; Zhu et al., 2019). However, there are various shortcomings in the current open data initiatives such as the mismatch...

abstract 2023

document

Data Analytics Platforms: Value Propositions and Adoption Challenges for Small Hospitality Businesses

Ofe, H.A. (author), de Reuver, Mark (author), Janssen, M.F.W.H.A. (author), Nederstigt, Bouke (author)

Managers increasingly seek ways to explore insights from data for business improvements and innovation. Data Analytics (DA) platforms hold promise for businesses, especially small businesses that cannot afford tailor-made proprietary analytics services. DA platforms offer generic analytics features to a pool of businesses, saving costs and...

conference paper 2023

document

“So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

Dwivedi, Yogesh K. (author), Kshetri, Nir (author), Hughes, Laurie (author), Balakrishnan, Janarthanan (author), Buhalis, Dimitrios (author), Dennehy, Denis (author), Dubey, Rameshwar (author), Janssen, M.F.W.H.A. (author)

Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative...

journal article 2023

document

Governance impacts of blockchain-based decentralized autonomous organizations: An empirical analysis

Rikken, O.K. (author), Janssen, M.F.W.H.A. (author), Roosenboom-Kwee, Z. (author)

The rapid rise in blockchain-based Decentralized Autonomous Organizations (DAOs) offers policy-makers and decision-makers new opportunities to automatically execute decisions and processes that help enhance transparency, accountability, participation and trust. Yet, many DAOs have a limited lifespan. There is little empirical evidence of the...

journal article 2023

document

Driving and Inhibiting Factors for Implementing Audit Analytics in an Internal Audit Function

Ramadhan, M.G. (author), Janssen, M.F.W.H.A. (author), van der Voort, H.G. (author)

Internal audit function (IAF) effectiveness can be improved by embracing Audit Analytics (AA). However, despite its promises, AA implementation remains limited. Although there is research on AA implementation in general, there needs to be an overview of insight into inhibiting and driving factors for internal auditing. This paper examines those...

journal article 2023

document

Understanding civil servants' intentions to open data: factors influencing behavior to disclose data

Kleiman, F. (author), Jansen, S.J.T. (author), Meijer, Sebastiaan (author), Janssen, M.F.W.H.A. (author)

Purpose: The opening of government data is high on the policy agenda of governments worldwide. However, data release faces barriers due to limited support of civil servants, whereas the literature neglects civil servants' role in opening data. This paper aims at understanding why civil servants can be reluctant to support the disclosure of data....

journal article 2023

document

Policy guidelines to facilitate collective action towards quantum-safety: Recommended policy guidelines to aid and facilitate collective action in migration towards quantum-safe public key infrastructure systems

Christiansen, L.V.C. (author), Bharosa, Nitesh (author), Janssen, M.F.W.H.A. (author)

As the development of quantum computers advances, actors relying on public key infrastructures (PKI) for secure information exchange are becoming aware of the disruptive implications. Currently, governments and businesses employ PKI for many core processes that may become insecure or unavailable when quantum computers break the cryptographic...

conference paper 2023

document

Analyzing Dependencies among Challenges for Quantum-safe Transition

Kong, I. (author), Janssen, M.F.W.H.A. (author), Bharosa, Nitesh (author)

The quantum computing-based threats call for a critical information infrastructure to modify widely used cryptographic algorithms to ones that are quantum-safe (QS). Yet, little scholarly research has been undertaken to study QS transition, and the guidance to prepare for socio-technical predicaments of the transition falls short. To address the...

journal article 2023

document

Diagnosing and Addressing Emergent Harms in the Design Process of Public AI and Algorithmic Systems

Nouws, S.J.J. (author), Martinez de Rituerto de Troya, I. (author), Dobbe, R.I.J. (author), Janssen, M.F.W.H.A. (author)

Algorithmic and data-driven systems are increasingly used in the public sector to improve the efficiency of existing services or to provide new services through the newfound capacity to process vast volumes of data. Unfortunately, certain instances also have negative consequences for citizens, in the form of discriminatory outcomes, arbitrary...

conference paper 2023

document

Editorial: EGOV-CeDEM-ePart 2023

Ubacht, J. (author), Csáki, Csaba (author), Danneels, Lieselot (author), Edelmann, Noella (author), Janssen, M.F.W.H.A. (author), Kalampokis, Evangelos (author), Lindgren, Ida (author), Novak, Anna Sophie (author), Panagiotopoulos, Panos (author), Parycek, Peter (author), Pereira, Gabriela Viale (author), Susha, I. (author), Schwabe, Gerhard (author), Virkar, Shefali (author), Tambouris, Efthimios (author), Zuiderwijk-van Eijk, A.M.G. (author)

contribution to periodical 2023

document

Challenges in designing an inclusive Peer-to-peer (P2P) lending system

Sulastri, R. (author), Janssen, M.F.W.H.A. (author)

Literature suggests advantages of Peer-to-peer (P2P) lending systems over conventional banking credit, such as better credit scoring, and direct interaction of lenders-borrowers. Fintech P2P lending companies can process scattered individual information using advanced statistical methods and serve unreached market segments improving...

conference paper 2023

document

Formulating Open Data-Based Value Propositions: An Evaluation and Comparison of Two Canvas Tools

Clarinval, Antoine (author), Simonofski, Anthony (author), Castiaux, Annick (author), Gao, Yingying (author), Janssen, M.F.W.H.A. (author)

The publication of Open Government Data (OGD) is expected to deliver economic value creation through innovation. In any OGD-based value creation, it is essential to formulate a value proposition (VP). However, previous literature has devoted little attention to the tools that support the formulation of OGD-based VP, and none has evaluated the...

conference paper 2023